ZipRecruiter

Log In

2

Remote Crisis Management Jobs in Silver Spring, MD

BSI Group

AMAS Compliance & HSE Manager

Reston, VA · Remote

Homebased, USA (Remote - Travel included) About the role: We are looking for an Americas Compliance ... Act as a key member of the Americas Crisis Management Team. Training, Culture & Engagement:

Beacon Talent

Remote Psychiatrist

Cheltenham, MD · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... Escalate acute safety concerns per protocol, with 24/7 crisis-team backup Practice Environment

Beacon Talent

Remote Psychiatrist

Washington, DC · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... Escalate acute safety concerns per protocol, with 24/7 crisis-team backup Practice Environment

Beacon Talent

Remote Psychiatrist

Upper Marlboro, MD · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... Escalate acute safety concerns per protocol, with 24/7 crisis-team backup Practice Environment

FS-ISAC

Global Exercises Manager

Reston, VA · On-site +1

$118K - $121K/yr

Remote (US) or Reston, VA Reports To: Director, Global Business Resilience Travel Required: Up to ... crisis management, or incident response. Experience designing and facilitating sector-wide ...

Booz Allen Hamilton, Inc.

Security Manager

Arlington, VA · On-site +1

$62K - $141K/yr

Possession of excellent leadership, communication, and crisis-management skills * Facility Security ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

BAE Systems

Mgr II- Procurement

Falls Church, VA · On-site +1

... New Distribution Capability (NDC), remote work mobility, and wellness-focused travel ... Partner with Security to develop and implement travel risk management and crisis management plans ...

Booz Allen Hamilton, Inc.

Mission Manager

Mclean, VA · On-site +1

$77K - $176K/yr

Experience with crisis management in high-risk or high-consequence environments, including federal ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

FS-ISAC

Global Exercises Manager

Reston, VA · Remote

$116K - $119K/yr

Remote (US) or Reston, VA Reports To: Director, Global Business Resilience Travel Required: Up to ... crisis management, or incident response. * Experience designing and facilitating sector-wide ...

next page

Showing results 1-20

All JobsCrisis Management JobsRemote Crisis Management JobsRemote Crisis Management Jobs in Silver Spring, MD

Remote Crisis Management information

See Silver Spring, MD salary details

$13

$26

$46

How much do remote crisis management jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote crisis management in Silver Spring, MD is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $29.81 per hour, depending on experience, location, and employer.

What is remote crisis management?

Remote crisis management is the process of coordinating responses to emergencies or critical situations from a distance rather than on-site. Professionals in this field use digital communication tools and technology to assess situations, make decisions, coordinate teams, and communicate with stakeholders. This approach is essential when physical presence isn't possible or practical, such as during natural disasters, public health emergencies, or when teams are geographically dispersed. Remote crisis managers must be skilled in rapid decision-making, digital collaboration, and effective communication to ensure successful outcomes.

What are the key skills and qualifications needed to thrive in remote crisis management?

Success in Remote Crisis Management requires strong analytical thinking, decision-making, and crisis intervention skills, often supported by a degree in emergency management, psychology, or a related field. Familiarity with crisis communication platforms, incident management systems, and certifications like CISM (Critical Incident Stress Management) are typically expected. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills for this role. These abilities ensure effective crisis response, support for affected individuals, and the maintenance of organizational stability during remote emergencies.

What are some common challenges faced by professionals in remote crisis management roles, and how can they be effectively addressed?

Professionals in remote crisis management often encounter challenges such as coordinating timely communication across different locations, managing high-stress situations without in-person cues, and ensuring all stakeholders are aligned on response protocols. To address these challenges, it's important to leverage robust digital communication tools, establish clear escalation procedures, and participate in regular virtual training or simulation exercises. Building strong relationships with team members and maintaining a structured schedule for check-ins also help ensure effective crisis response and team cohesion, even when working remotely.

What is the difference between Remote Crisis Management vs Remote Emergency Response Coordinator?

AspectRemote Crisis ManagementRemote Emergency Response Coordinator
CredentialsTypically requires crisis management certifications, risk assessment experienceOften needs emergency response or safety certifications, first aid training
Work EnvironmentStrategic planning, coordination, communication across organizations remotelyOperational response, coordination during emergencies, often on-site or remote
Industry UsageUsed across corporate, government, and non-profit sectors for crisis planningCommon in healthcare, public safety, and disaster response sectors
Search & Comparison IntentFocuses on crisis management strategies and planningCenters on emergency response actions and coordination

Remote Crisis Management involves strategic planning and coordination to prevent or mitigate crises remotely, while Remote Emergency Response Coordinators focus on immediate response actions during emergencies, often coordinating teams and resources. Both roles require specialized certifications and are vital in different phases of crisis management.

What are popular job titles related to Remote Crisis Management jobs in Silver Spring, MD?

For Remote Crisis Management jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Crisis Management jobs in Silver Spring, MD look for?

The top searched job categories for Remote Crisis Management jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Crisis Management jobs?

Cities near Silver Spring, MD with the most Remote Crisis Management job openings:

Remote Crisis Management jobs near you

988 Text and Chat Manager (11845)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

988 Text and Chat Manager

Primarily Remote
$60,000–$70,000 Salaried
Full-Time | Monday–Friday | Day Shift
Travel: Up to 10%

Lead the Team. Strengthen Crisis Response. Make Every Connection Count.About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s comprehensive crisis response system. Since 1992, CPR has provided timely, community-based care for individuals and families experiencing mental health and substance use challenges.

Our mission is to deliver effective behavioral health crisis services and treatment in the least restrictive environment—meeting people where they are, when they need it most.

The Opportunity

CarePoint Response is seeking an experienced and compassionate 988 Suicide & Crisis Lifeline Call Center Manager to oversee the daily operations of our Chat and Text crisis services.

In this leadership role, you will ensure individuals experiencing emotional distress or suicidal crisis receive immediate, confidential, trauma-informed support. You will oversee staff performance, service levels, response times, queue management, staffing coverage, quality assurance, and compliance with 988 Suicide & Crisis Lifeline standards.

This position is ideal for a behavioral health leader who combines strong people-management skills with operational discipline and understands that behind every performance metric is a person seeking help during a critical moment.

What You’ll DoCall Center Operations
  • Oversee day-to-day operations of the 988 Chat and Text services.
  • Monitor service levels, response times, queue management, and staffing coverage.
  • Coordinate scheduling and workforce management to maintain appropriate coverage.
  • Ensure operations consistently meet established service expectations.
  • Partner with IT and external vendors to troubleshoot platform and technology issues.
Leadership & Staff Performance
  • Provide leadership, direction, and oversight to crisis services staff.
  • Monitor counselor performance using established quality assurance measures.
  • Establish clear expectations and reinforce accountability for service quality.
  • Develop corrective action plans and performance improvement strategies when necessary.
  • Support a professional, responsive, and trauma-informed crisis services environment.
Quality Assurance & Continuous Improvement
  • Review Chat and Text interactions to evaluate service quality and adherence to established protocols.
  • Monitor performance trends and identify opportunities to strengthen service delivery.
  • Ensure documentation standards are consistently maintained.
  • Use quality and operational information to inform coaching and performance improvement.
Compliance & 988 Standards
  • Ensure adherence to 988 Suicide & Crisis Lifeline policies, procedures, and performance standards.
  • Promote consistent application of crisis intervention protocols.
  • Maintain high standards for confidentiality, HIPAA compliance, and ethical service delivery.
  • Support organizational quality and compliance initiatives.

The position specifically includes responsibility for workforce coverage, platform functionality, transcript review, QA metrics, corrective action, documentation, and continuous service improvement.

What We’re Looking ForEducation
  • Bachelor’s degree in Counseling, Psychology, or a related field required.
  • A bachelor’s degree combined with equivalent crisis-services experience may also be considered.
Experience
  • Minimum of two (2) years of experience in crisis intervention or mental health services.
  • Minimum of one (1) year of supervisory or leadership experience.
  • Experience working in a crisis call center, 988 environment, or digital crisis-response setting is highly valued.
Skills & Competencies
  • Strong leadership and staff-management skills.
  • Excellent written communication skills.
  • Ability to effectively supervise crisis services delivered through digital communication.
  • Proficiency with digital communication platforms and electronic documentation.
  • Strong operational judgment and problem-solving abilities.
  • Ability to monitor performance metrics and translate findings into staff coaching and operational improvements.
  • Ability to remain composed and make sound decisions in high-pressure, crisis-related situations.
  • Commitment to person-centered and trauma-informed decision-making.
  • Bilingual abilities preferred.

The job description also requires flexibility to support nights and weekends when necessary despite the position's regular Monday–Friday day schedule.

Work Environment

Primarily Remote: This position operates remotely with some on-site training responsibilities.

Private Workspace: Remote work requires reliable internet connectivity and a private, quiet workspace suitable for confidential behavioral health operations.

Equipment Provided: CarePoint Response provides a laptop and headset.

Employees must maintain strict adherence to HIPAA and organizational confidentiality requirements.

Why Join CarePoint Response?

Comprehensive Benefits: Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees.

Dental & Vision Insurance

403(b) Retirement Plan

Vacation, Sick, Personal & Holiday Leave

Life Insurance & Long-Term Disability

Professional Development & Leadership Growth Opportunities

Collaborative, Mission-Driven Team Environment

Meaningful Work Supporting People During Their Most Critical Moments

Lead the Team Behind the Connection

Every Chat or Text interaction may represent someone reaching out during one of the most difficult moments of their life. As the 988 Suicide & Crisis Lifeline Call Center Manager, you’ll lead the people and systems responsible for making sure that connection is timely, compassionate, safe, and effective.

Apply today and help CarePoint Response strengthen the future of crisis response.

CarePoint Response, Inc. is an Equal Opportunity Employer.

Apply