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Remote Crisis Line Jobs in Worcester, MA (NOW HIRING)

Remote Crisis Line information

See Worcester, MA salary details

$12

$20

$32

How much do remote crisis line jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote crisis line in Worcester, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $21.83 per hour, depending on experience, location, and employer.

What is a remote crisis line worker?

A Remote Crisis Line worker is a trained professional who provides immediate support, counseling, and resources to individuals experiencing emotional distress or crisis situations, such as mental health emergencies, suicidal thoughts, or trauma. Working remotely, these professionals communicate with callers through phone, chat, or text, listening actively and offering guidance to help de-escalate crises and connect individuals with appropriate services. Their role is crucial in providing accessible, confidential support to people in need, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote crisis line worker, and why are they important?

To thrive as a Remote Crisis Line Worker, you need strong active listening, crisis intervention skills, and a relevant background in psychology, social work, or counseling. Familiarity with crisis management protocols, call center software, and sometimes certifications like ASIST or Mental Health First Aid are typically required. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure make individuals stand out in this role. These skills are crucial for providing immediate, effective support and ensuring the safety and well-being of individuals in crisis remotely.

What are some common challenges faced by remote crisis line workers, and how can they be managed?

Remote crisis line workers often face challenges such as emotional fatigue, managing high-stress situations, and maintaining boundaries between work and personal life since they work from home. To manage these challenges, it's important to utilize organizational support systems like regular debriefings, supervision, and peer support. Additionally, practicing self-care and adhering to set schedules can help maintain work-life balance and resilience in the role.

What are popular job titles related to Remote Crisis Line jobs in Worcester, MA?

For Remote Crisis Line jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Crisis Line jobs in Worcester, MA look for?

The top searched job categories for Remote Crisis Line jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Crisis Line jobs?

Cities near Worcester, MA with the most Remote Crisis Line job openings:

Infographic showing various Remote Crisis Line job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,977 per year, or $20.7 per hour.

Remote Licensed Mental Health Counselor (LMHC) - Outpatient Services

Worcester, MA • Remote

Full-time

Posted 7 days ago


Job description

Position Overview

The Baptist Behavioral Health Center is actively seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our innovative team of mental health professionals. This full-time, remote position allows you to provide essential counseling services, helping clients navigate their mental health challenges from the comfort of their own homes. If you are a qualified mental health counselor with a passion for making a difference in individuals’ lives, we want to hear from you!

About the Organization

Baptist Behavioral Health Center is a recognized leader in the provision of online mental health and counseling services in Worcester, Massachusetts. We are committed to offering accessible and high-quality mental health care tailored to the unique needs of each individual. Our mission revolves around improving the mental well-being of our clients, ensuring they have the support they need to thrive.

Work Environment

This role is entirely remote, providing flexibility that accommodates both you and your clients' schedules. You will conduct sessions through secure, HIPAA-compliant video conferencing platforms, ensuring confidentiality and professionalism. Our supportive remote work culture fosters collaboration among team members, encouraging the sharing of insights and best practices in mental health counseling.

Key Responsibilities
  • Conduct remote counseling sessions with individuals, couples, and families using approved telehealth technology, ensuring a compassionate and client-centered approach.
  • Carry out comprehensive assessments to identify clients' mental health concerns, collaboratively developing personalized treatment plans that set clear, measurable objectives.
  • Utilize evidence-based therapeutic interventions, such as cognitive-behavioral therapy (CBT) and mindfulness techniques, to address emotional, psychological, and behavioral challenges faced by clients.
  • Provide immediate crisis intervention, employing risk assessment tools to ensure client safety and well-being during high-stress scenarios.
  • Maintain meticulous and confidential client records, including treatment notes and progress assessments, in line with ethical standards and legal requirements.
  • Enhance client understanding of mental health by educating them about conditions, coping mechanisms, and available resources, fostering a proactive approach to their mental health management.
  • Collaborate with interdisciplinary teams, including psychiatrists, social workers, and community organizations, to provide comprehensive care that addresses the full spectrum of clients’ needs.
  • Engage in ongoing professional development and training, staying current with advancements in mental health practices and telehealth technologies.
Patient Population / Client Focus

Your primary focus will be on a diverse client population, including adolescents, adults, and families experiencing various mental health challenges. You will work with clients dealing with anxiety, depression, relationship issues, trauma, and more, providing them with the support necessary to overcome their personal hurdles. This role is pivotal in creating a nurturing environment for clients to explore and address their mental health concerns actively.

Qualifications
  • Must hold a current license as a Mental Health Counselor (LMHC) in Massachusetts or relevant state.
  • A minimum of a bachelor’s degree in counseling, psychology, or a related field is required; a master’s degree or higher is preferred.
  • At least two years of experience providing mental health counseling services, preferably in remote or telehealth settings.
  • Demonstrated strong interpersonal and communication skills, enabling effective rapport-building with clients.
  • Experience using telehealth platforms and managing technology-based interactions with clients.
  • A profound commitment to ethical and confidential counseling practices in line with industry standards.
  • Capability to work both independently and collaboratively within a remote team environment.
  • Flexibility in work hours to accommodate varying client availability.
Preferred Experience
  • Experience delivering counseling services in an outpatient office setting.
  • Familiarity with integrative counseling methodologies that consider physical, psychological, and social factors in client treatment.
  • Exposure to multidisciplinary team collaboration in mental health care.
Compensation and Benefits

We offer a competitive compensation package ranging between USD 80,000 and 100,000 annually, based on experience and qualifications. Our benefits include:

  • Flexible work hours to promote work-life balance.
  • Opportunities for professional development and continued education in counseling methodologies and practices.
  • A supportive, collaborative team environment centered around improving client outcomes.
  • The chance to significantly impact the mental health of individuals and families within the community.
Career Growth Opportunities

At Baptist Behavioral Health Center, we encourage our team members to pursue their professional goals through continuous learning and development. We offer pathways for career advancement, including specialized training, leadership opportunities, and involvement in community initiatives. As part of our commitment to nurturing talent, you will have the chance to expand your expertise and influence within the mental health field.

Why Join Our Team

Joining Baptist Behavioral Health Center means being part of a mission-driven organization that prioritizes client care and community well-being. As you provide remote counseling services in a flexible environment, you will also be part of a collaborative team that values innovation, compassion, and excellence in mental health care. Make a lasting difference in the lives of clients while advancing your career within a supportive framework.

Application Information

If you are looking to make a positive impact as a Licensed Mental Health Counselor and are passionate about providing remote counseling services, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and your commitment to mental health support. We look forward to welcoming you to our team!