Remote Credit Card Customer Service Jobs in Madison, WI

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for an Engineering Manager to lead a full‐stack team building affirm card customer experiences. You will partner closely with Product, Design, and Analytics to ship customer‐facing features while raising the bar on quality, reliability, and engineering fundamentals.

What You'll Do Lead and coach a team of engineers building customer experiences across React Native and supporting backend services. Own delivery for your team's roadmap. Drive planning, execution, and clear stakeholder communication.

Partner with Product, Design, and Analytics to define goals, success metrics, and priorities for Card Experience. Maintain a high bar for engineering excellence, including system design, code quality, testing strategy, observability, and operational readiness. Build healthy team processes and a strong feedback culture that supports sustained execution and team health.

Hire and develop talent. Run structured interviews and close candidates effectively. What We Look For Typically 6‐8+ years in software engineering, including 3+ years managing engineers (or equivalent leadership experience).

Experience delivering consumer‐facing software and driving execution through ambiguity. Experience building with React Native (or leading teams transitioning to it). Technical depth sufficient to guide architecture and quality decisions, and to hold a high bar on engineering practices.

Strong cross‐functional collaboration skills and ability to influence across teams. Hands‐on technical leadership: Expectation to stay close to the code and architecture, including doing design/code reviews, pairing when useful, and contributing directly as needed to unblock delivery and maintain a high engineering bar. This position requires either equivalent practical experience or a Bachelor's degree in a related field.

Pay Grade - P Equity Grade - 13 Employees new to affirm typically come in at the start of the pay range. affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‐related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000 USA base pay range (all other U.S.

states) per year: $200,000 - $250,000 Affirm is proud to be a remote‐first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office.

A limited number of roles remain office‐based due to the nature of their job responsibilities. Benefits Health care coverage - affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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