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Remote Costco Service Operations Advisor Jobs in New York

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000 ... Support advisors with client meeting preparation, documentation, and follow-up * Help ensure every ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000 ... Support advisors with client meeting preparation, documentation, and follow-up * Help ensure every ...

RIA Recruiting

Operations Associate (Remote)

Scarsdale, NY · Remote

$70K - $90K/yr

Nardis Advisors is a growing, independent financial advisory firm based in NY seeking a Permanently ... Oversee client onboarding and key service processes * Manage CRM systems, tasks, and follow-through ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Remote Travel Advisor. If you have a love for leisure travel, a knack for crafting memorable ... Key Responsibilities 1. Client-Centric Excellence - Deliver exceptional customer service by ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Remote Travel Advisor. If you have a love for leisure travel, a knack for crafting memorable ... Key Responsibilities 1. Client-Centric Excellence - Deliver exceptional customer service by ...

HMG Careers

Remote Sales and Service Advisor

Cos Cob, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Westwood, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Costco Service Operations Advisor information

What does a Remote Costco Service Operations Advisor do?

A Remote Costco Service Operations Advisor provides customer support and assistance to Costco members, handling inquiries, issues, and service requests via phone, email, or chat. They work from a remote location, ensuring customers receive prompt and accurate information about products, services, and membership benefits. Advisors may also resolve complaints, process orders or returns, and escalate complex cases to specialized teams. Their role is essential in maintaining Costco’s high standards for customer satisfaction while working outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Costco Service Operations Advisor?

To thrive as a Remote Costco Service Operations Advisor, you generally need strong customer service skills, problem-solving abilities, and experience in a call center or service environment, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call management software, and Costco's internal platforms is typically required. Excellent communication, patience, and multitasking are key soft skills that help build rapport and efficiently resolve member issues. These skills and qualifications ensure high-quality support for Costco members, leading to stronger customer satisfaction and operational efficiency.

How does a Remote Costco Service Operations Advisor typically collaborate with in-store teams and other departments?

As a Remote Costco Service Operations Advisor, you’ll regularly coordinate with in-store staff, management, and other remote teams to resolve member issues and ensure seamless service delivery. This collaboration often happens through scheduled virtual meetings, shared digital platforms, and real-time messaging tools. Building strong communication skills is key, as you’ll need to relay member feedback, troubleshoot operational challenges, and support process improvements. Your ability to work effectively across departments directly impacts both member satisfaction and operational efficiency.

What is the difference between Remote Costco Service Operations Advisor vs Remote Costco Customer Service Representative?

AspectRemote Costco Service Operations AdvisorRemote Costco Customer Service Representative
CredentialsHigh school diploma or equivalent; experience in operations or customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, focused on operational support and issue resolutionRemote, primarily handling customer inquiries and account assistance
Employer & Industry UsageCostco's operations and customer service departmentsCostco's customer service and support teams

The Remote Costco Service Operations Advisor typically handles operational issues, process improvements, and support tasks, requiring a focus on logistics and problem-solving. In contrast, the Remote Costco Customer Service Representative primarily manages customer inquiries, account questions, and service requests. Both roles are remote, require similar credentials, and serve Costco's customer base, but they differ in their core responsibilities and focus areas.

What are popular job titles related to Remote Costco Service Operations Advisor jobs in New York?

For Remote Costco Service Operations Advisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Costco Service Operations Advisor jobs in New York look for?

The top searched job categories for Remote Costco Service Operations Advisor jobs in New York are:

What cities in New York are hiring for Remote Costco Service Operations Advisor jobs?

Cities in New York with the most Remote Costco Service Operations Advisor job openings:

Remote Costco Service Operations Advisor jobs near you
Infographic showing various Remote Costco Service Operations Advisor job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Operations Manager

Recruiting

Manhattan, NY • Remote

Full-time

Re-posted 15 days ago

Job description

 

Role:Service Operations Manager 
Department:Service Delivery 
Reports To:CEO 
Location:Remote, Global  
Term: Permanent Full-Time  
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off 

Company Overview 

Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.  
 
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security. 

Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals. 

Our Core Values 

  • Intentional Growth 

  • Thoughtful Execution 

  • Integrity Above All Else 

Position Overview:  

As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives. 

Position Responsibilities 

  • Team Leadership:  
    Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. 

  • Process Development:  
    Build and optimize service operations processes to enhance service delivery. 

  • Daily Coordination:  
    Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. 

  • Project Management:  
    Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. 

  • Change Management:  
    Handle change orders and direct service change requests, ensuring seamless execution. 

  • Documentation Management: 
    Ownership of documentation structure, SOP quality and adherence. 

  • Policy Compliance:  
    Ensure adherence to service desk processes in line with company policies. 

  • Service Level Management:  
    Monitor and achieve service level objectives across all service incidents and requests. 

  • Vendor Relations:  
    Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. 

  • Strategic Reviews:  
    Conduct technology alignment reviews, providing insightful recommendations. 

Qualifications 

  • Excellent English communication skills 

  • Strong technical background within Microsoft 365 and Azure Ecosystem 

  • Proven leadership in service delivery management 

  • Excellent communication and team management skills 

  • Knowledge of current technology trends 

  • Minimum of 5+ years working in IT MSP or similar IT Service Desk team 

  • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead 

  • Minimum of 3+ years in IT Project Management 

  • 1 or more of the following certifications or similar 

  • ITIL 

  • CAPM 

  • PMP 

  • Project + 

  • M365 or Azure Fundamentals 

PersonalSkills 

  • Self-motivated and driven 

  • Builder of process and systems 

  • Results oriented 

  • Strategic thinker with ability to execute  

  • Precise and detailed 

  • Clear and assertive communication style 

Key Performance Indicators 

  • Service Gross Margin 

  • SLA Adherence 

  • Standards Compliance 

Employment Type: FULL_TIME

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