$111K - $133K/yr
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... part-time or full-time basis Duties: • Act as a technical advisor with expert understanding of ...
$111K - $133K/yr
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... part-time or full-time basis Duties: • Act as a technical advisor with expert understanding of ...
Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation ... contact us. apply for this job
New
Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation ... contact us. apply for this job
New
Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation ... contact us. apply for this job
Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation ... contact us. apply for this job
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Part-time team members will typically need to dedicate an average of 20-30 hours per week to care ... Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls ...
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Remote work environment * Flexible schedule (full-time or part-time) * Ongoing mentorship and ... contact us. apply for this job
New
Associate Lecturer/Lecturer/Senior Lecturer - Department of Physics and Astronomy (Continuous Rec...
Stevens Point, WI · On-site +1
Serves as an initial point of contact for students as it relates to specific course or series ... The Associate Lecturer/Lecturer/Senior Lecturer is a part-time, salaried, exempt, academic year (9 ...
Associate Lecturer/Lecturer/Senior Lecturer - Department of Physics and Astronomy (Continuous Rec...
Stevens Point, WI · On-site +1
Serves as an initial point of contact for students as it relates to specific course or series ... The Associate Lecturer/Lecturer/Senior Lecturer is a part-time, salaried, exempt, academic year (9 ...
Economic Assistant (Part-Time)
Janesville, WI · On-site +1
$21.76 - $28.29/hr
Learn more about this agency Duties Help This is not a remote position. Work will be performed ... Contact the hiring agency for more information on the specific benefits offered.
New
Economic Assistant (Part-Time)
Janesville, WI · On-site +1
$21.76 - $28.29/hr
Learn more about this agency Duties Help This is not a remote position. Work will be performed ... Contact the hiring agency for more information on the specific benefits offered.
New
This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is ... Mobilizing individuals to contact their members of Government in support of key poverty-reduction ...
This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is ... Mobilizing individuals to contact their members of Government in support of key poverty-reduction ...
This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is ... Mobilizing individuals to contact their members of Government in support of key poverty-reduction ...
This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is ... Mobilizing individuals to contact their members of Government in support of key poverty-reduction ...
Journals Customer Service
Madison, WI · On-site +1
$17.31 - $21.15/hr
... part-time position, 32 hours per week. This position offers flexibility in work schedule and remote ... Cover Letter * Resume Contact Information: Kory Breuer, HR Manager, kory.breuer@wisc.edu ...
New
Journals Customer Service
Madison, WI · On-site +1
$17.31 - $21.15/hr
... part-time position, 32 hours per week. This position offers flexibility in work schedule and remote ... Cover Letter * Resume Contact Information: Kory Breuer, HR Manager, kory.breuer@wisc.edu ...
New
Journals Customer Service
Madison, WI · On-site +1
$17.31 - $21.15/hr
... part-time position, 32 hours per week. This position offers flexibility in work schedule and remote ... Cover Letter * Resume Contact Information: Kory Breuer, HR Manager, kory.breuer@wisc.edu ...
New
Journals Customer Service
Madison, WI · On-site +1
$17.31 - $21.15/hr
... part-time position, 32 hours per week. This position offers flexibility in work schedule and remote ... Cover Letter * Resume Contact Information: Kory Breuer, HR Manager, kory.breuer@wisc.edu ...
New
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the ...
Remote Contact Tracing Part Time information
See Wisconsin salary details
$12.14 - $13.28
6% of jobs
$13.28 - $14.43
6% of jobs
$15.31 is the 25th percentile. Wages below this are outliers.
$14.43 - $15.58
16% of jobs
$15.58 - $16.73
16% of jobs
The median wage is $17.55 / hr.
$16.73 - $17.88
7% of jobs
$17.88 - $19.02
6% of jobs
$19.02 - $20.17
11% of jobs
$20.80 is the 75th percentile. Wages above this are outliers.
$20.17 - $21.32
11% of jobs
$21.32 - $22.47
9% of jobs
$22.47 - $23.62
3% of jobs
$23.62 - $24.76
9% of jobs
$12
$18
$24
How much do remote contact tracing part time jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for remote contact tracing part time in Wisconsin is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.54 per hour, depending on experience, location, and employer.
What is a remote contact tracing part time?
A Remote Contact Tracing Part Time job involves working from home to help identify and notify people who may have been exposed to infectious diseases, such as COVID-19. Part-time contact tracers typically conduct interviews over the phone or via digital tools, gather information about recent contacts, and provide guidance on quarantine protocols. This position usually requires strong communication skills, attention to detail, and the ability to handle sensitive information confidentially. Flexible hours and remote work make it an accessible option for many people seeking part-time employment.
What skills and qualifications are needed to thrive as a remote contact tracing part time professional?
To thrive as a Remote Contact Tracing Part Time professional, you need strong communication skills, attention to detail, and a basic understanding of public health principles, often supported by a high school diploma or relevant training. Familiarity with contact tracing software, secure data entry systems, and virtual communication tools like phone and video conferencing platforms is typically required. Empathy, discretion, and cultural sensitivity are important soft skills for building trust and effectively gathering sensitive information from diverse individuals. These capabilities ensure accurate data collection, confidentiality, and effective disease control in a remote work environment.
What are typical challenges faced by remote contact tracers working part time, and how can they be managed?
Remote contact tracers working part-time often face challenges such as balancing multiple cases within limited hours, maintaining clear communication with contacts across diverse backgrounds, and managing sensitive information securely from home. Staying organized with digital tools, following strict data privacy protocols, and participating in regular team check-ins can help address these challenges. Additionally, leveraging support from supervisors and collaborating with teammates ensures effective case management and a smoother workflow.
What is the difference between Remote Contact Tracing Part Time vs Remote Disease Surveillance Technician?
| Aspect | Remote Contact Tracing Part Time | Remote Disease Surveillance Technician |
|---|---|---|
| Required Credentials | Public health certification, background in health sciences | Public health or epidemiology degree, data analysis skills |
| Work Environment | Remote, primarily phone and online communication | Remote, data monitoring and reporting |
| Employer & Industry Usage | Health departments, public health agencies | Health agencies, research institutions |
| Common Search & Comparison | Yes | No |
Remote Contact Tracing Part Time involves identifying and notifying individuals exposed to infectious diseases, mainly through communication tools. Remote Disease Surveillance Technicians focus on monitoring disease data and reporting trends. While both roles support public health efforts remotely, contact tracing emphasizes direct communication, whereas surveillance emphasizes data analysis.
What are the most commonly searched types of Remote Contact Tracing jobs in Wisconsin?
The most popular types of Remote Contact Tracing jobs in Wisconsin are:
What are popular job titles related to Remote Contact Tracing Part Time jobs in Wisconsin?
For Remote Contact Tracing Part Time jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Contact Tracing Part Time jobs in Wisconsin look for?
The top searched job categories for Remote Contact Tracing Part Time jobs in Wisconsin are:
Remote Contact Center Solutions Integrator (Five9) / Intégrateur de solutions pour centres de contac
On-site, Remote
$111K - $133K/yr
Full-time, Part-time
Re-posted 5 days ago
Job description
Job Purpose:
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing you vast experience in deploying the Five9 Contact Center platform and related integrations. You will play a pivotal role in delivering CCaaS implementations, creative and practical solutions to business challenges and developing integrations to various contact center systems. You will be responsible for delivering quality and personalized customer-focused implementation services in a timely manner. Also, you will be a reference for the team deploying Five9 Contact center solutions (VCC, IVA, etc.)
You will be part of a core team of experienced people including project managers, business analysts and trainers and will be contributing to the success of the professional services organization with your team player mindset, leadership skills and vast technical expertise.
This dynamic role requires a blend of technical proficiency, customer service skills, and time management abilities to ensure exceptional customer experience and successful project deliveries. Based on need, you may be required to operate as a staff augment resource, providing specialized services to a specific customer on a part-time or full-time basis
Duties:
• Act as a technical advisor with expert understanding of partnering CCaaS solutions
• Assist the business analyst in gathering business and technical requirements and maintain build books
• Implement, configure and test proposed solutions, which may include:
• Spin up CCaaS instances and configure SIP trunking and integrations
• Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs
• Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.
• Build Omni-channel experiences
• Deploy AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc.
• Participate in AI application builds
• Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects.
• Acquire and maintain knowledge of partnering solutions' offering, remaining up to speed with all new features and releases.
• Contribute learnings to company-wide knowledge base
• Participate in internal projects that enhance the quality or efficiency of integration services
• Provide training to end users as required (agents, supervisors, administrators, etc.)
• Assist in resolving special product-related issues or complex escalated support cases as needed.
• Any other relevant duties.
Essential skills and experience:
Required:
• In depth knowledge of Five9 Contact Center
• Technical proficiency in Cloud services (Azure, AWS, GCP)
• Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS
• Significant experience developing IVAs
• Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.)
• Knowledge and comfort working with Rest APIs
• C# or HTML & Javascript
Asset:
• DevOps experience
• Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Experience with NLU/NLP Platforms (Dialogflow, Lex)
• DBMS
• NET / NodeJS / Python development experience
Qualifications:
• Fluency in English (required) and French (strong asset)
• University degree in a related field
• Minimum 5 years of Contact Center experience
• Minimum 3 years deploying CCaaS solutions
• Ability to work in a self-directed and self-motivated environment
• Ability to manage multiple projects at the same time
• Ability to travel
• Leadership and assertiveness
• Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction
• Dedicated, Action Oriented, Smart & Inquisitive
• Humble, Hungry, People smart
Objectif du poste :
À titre d'intégrateur des solutions de centre de contacts Five9 chez Inoria, une entreprise de CallTower, vous mettrez à profit votre vaste expérience dans le déploiement de la plateforme Five9 Contact Center ainsi que des intégrations connexes. Vous jouerez un rôle clé dans la mise en œuvre de CCaaS, des solutions créatives et pratiques répondant aux défis d'affaires, ainsi que dans le développement d'intégrations avec divers systèmes de centre de contacts. Vous serez responsable d'offrir des services d'implantation personnalisés, axés sur le client, de grande qualité et livrés dans les délais. Vous serez également une référence pour l'équipe responsable du déploiement des solutions Five9 Contact Center (VCC, IVA, etc.).
Vous ferez partie d'une équipe centrale composée de personnes expérimentées, incluant des gestionnaires de projets, des analystes d'affaires et des formateurs, et vous contribuerez au succès de l'organisation des services professionnels grâce à votre esprit d'équipe, vos compétences en leadership et votre solide expertise technique.
Ce rôle dynamique exige un mélange de compétences techniques, de sens du service à la clientèle et d'habiletés en gestion du temps afin d'assurer une expérience client exceptionnelle et la réussite des projets. Selon les besoins, vous pourriez être appelé à agir comme ressource d'appoint, offrant des services spécialisés à un client précis, à temps partiel ou à temps plein.
Fonctions :
• Agir comme conseiller technique avec une compréhension experte des solutions CCaaS partenaires
• Appuyer l'analyste d'affaires dans la collecte des exigences d'affaires et techniques, et maintenir les guides de configuration
• Mettre en œuvre, configurer et tester les solutions proposées, qui peuvent inclure :
• Mettre en place des instances CCaaS et configurer le trunk SIP ainsi que les intégrations
• Concevoir des robots vocaux, des robots de clavardage, des IVR libre-service et des IVR DTMF • Effectuer les configurations système, créer des utilisateurs, des compétences, des files d'attente, des campagnes entrantes/sortantes, etc.
• Créez des expériences omnicanales
• Déployer des outils propulsés par l'IA tels que la transcription en temps réel, l'assistance aux agents, l'analyse vocale et textuelle, l'engagement prédictif, etc.
• Participer à la création d'applications d'IA
• Maintenir une bibliothèque technique comprenant les processus, scripts, descriptions de modules communs ou toute autre documentation pertinente permettant de livrer les projets efficacement
• Acquérir et maintenir une connaissance à jour des solutions partenaires, incluant les nouvelles fonctionnalités et mises à jour
• Contribuer aux apprentissages dans la base de connaissances interne
• Participer à des projets internes visant à améliorer la qualité ou l'efficacité des services d'intégration
• Offrir de la formation aux utilisateurs finaux au besoin (agents, superviseurs, administrateurs, etc.)
• Aider à résoudre des problèmes spécifiques liés aux produits ou des dossiers de soutien complexes ayant fait l'objet d'une escalade, au besoin.
• Effectuer toute autre tâche connexe
Compétences et expériences essentielles :
Obligatoire : • Connaissance approfondie du centre de contact Five9
• Maîtrise technique des services infonuagiques (Azure, AWS, GCP)
• Expérience en centre de contact avec les services entrants/sortants/courriel/messagerie/SMS
• Expérience significative en développement d'IVAs
• Expertise en intégration de solutions CCaaS avec des plateformes tierces (CRM, ERP, billetterie, traitement de paiements, UC, WFM, BI, etc.)
• Connaissance et aisance avec les API REST
• C# ou HTML & Javascript
Atout :
• Expérience DevOps
• Expérience avec d'autres solutions CCaaS telles que Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Expérience avec des plateformes NLU/NLP (Dialogflow, Lex)
• Connaissance des SGBD
• Expérience en développement .NET / NodeJS / Python
Qualifications :
• Maîtrise de l'anglais (obligatoire) et du français (atout important)
• Diplôme universitaire dans un domaine connexe
• Minimum 5 ans d'expérience en centre de contact
• Minimum de 3 ans d'expérience en déploiement de solutions CCaaS
• Capacité à travailler dans un environnement autonome et à faire preuve d'auto-motivation
• Capacité à gérer plusieurs projets simultanément
• Capacité à voyager
• Leadership et assertivité
• Capacité à gérer les attentes et les livrables des clients afin de livrer avec succès les projets dans la portée, les échéanciers, le budget et avec une satisfaction complète du client
• Dévoué, orienté vers l'action, intelligent et curieux
• Humble, affamé, et habile avec les gens
Salary Description
$111,000 to $133,000 a year
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing you vast experience in deploying the Five9 Contact Center platform and related integrations. You will play a pivotal role in delivering CCaaS implementations, creative and practical solutions to business challenges and developing integrations to various contact center systems. You will be responsible for delivering quality and personalized customer-focused implementation services in a timely manner. Also, you will be a reference for the team deploying Five9 Contact center solutions (VCC, IVA, etc.)
You will be part of a core team of experienced people including project managers, business analysts and trainers and will be contributing to the success of the professional services organization with your team player mindset, leadership skills and vast technical expertise.
This dynamic role requires a blend of technical proficiency, customer service skills, and time management abilities to ensure exceptional customer experience and successful project deliveries. Based on need, you may be required to operate as a staff augment resource, providing specialized services to a specific customer on a part-time or full-time basis
Duties:
• Act as a technical advisor with expert understanding of partnering CCaaS solutions
• Assist the business analyst in gathering business and technical requirements and maintain build books
• Implement, configure and test proposed solutions, which may include:
• Spin up CCaaS instances and configure SIP trunking and integrations
• Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs
• Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.
• Build Omni-channel experiences
• Deploy AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc.
• Participate in AI application builds
• Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects.
• Acquire and maintain knowledge of partnering solutions' offering, remaining up to speed with all new features and releases.
• Contribute learnings to company-wide knowledge base
• Participate in internal projects that enhance the quality or efficiency of integration services
• Provide training to end users as required (agents, supervisors, administrators, etc.)
• Assist in resolving special product-related issues or complex escalated support cases as needed.
• Any other relevant duties.
Essential skills and experience:
Required:
• In depth knowledge of Five9 Contact Center
• Technical proficiency in Cloud services (Azure, AWS, GCP)
• Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS
• Significant experience developing IVAs
• Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.)
• Knowledge and comfort working with Rest APIs
• C# or HTML & Javascript
Asset:
• DevOps experience
• Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Experience with NLU/NLP Platforms (Dialogflow, Lex)
• DBMS
• NET / NodeJS / Python development experience
Qualifications:
• Fluency in English (required) and French (strong asset)
• University degree in a related field
• Minimum 5 years of Contact Center experience
• Minimum 3 years deploying CCaaS solutions
• Ability to work in a self-directed and self-motivated environment
• Ability to manage multiple projects at the same time
• Ability to travel
• Leadership and assertiveness
• Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction
• Dedicated, Action Oriented, Smart & Inquisitive
• Humble, Hungry, People smart
Objectif du poste :
À titre d'intégrateur des solutions de centre de contacts Five9 chez Inoria, une entreprise de CallTower, vous mettrez à profit votre vaste expérience dans le déploiement de la plateforme Five9 Contact Center ainsi que des intégrations connexes. Vous jouerez un rôle clé dans la mise en œuvre de CCaaS, des solutions créatives et pratiques répondant aux défis d'affaires, ainsi que dans le développement d'intégrations avec divers systèmes de centre de contacts. Vous serez responsable d'offrir des services d'implantation personnalisés, axés sur le client, de grande qualité et livrés dans les délais. Vous serez également une référence pour l'équipe responsable du déploiement des solutions Five9 Contact Center (VCC, IVA, etc.).
Vous ferez partie d'une équipe centrale composée de personnes expérimentées, incluant des gestionnaires de projets, des analystes d'affaires et des formateurs, et vous contribuerez au succès de l'organisation des services professionnels grâce à votre esprit d'équipe, vos compétences en leadership et votre solide expertise technique.
Ce rôle dynamique exige un mélange de compétences techniques, de sens du service à la clientèle et d'habiletés en gestion du temps afin d'assurer une expérience client exceptionnelle et la réussite des projets. Selon les besoins, vous pourriez être appelé à agir comme ressource d'appoint, offrant des services spécialisés à un client précis, à temps partiel ou à temps plein.
Fonctions :
• Agir comme conseiller technique avec une compréhension experte des solutions CCaaS partenaires
• Appuyer l'analyste d'affaires dans la collecte des exigences d'affaires et techniques, et maintenir les guides de configuration
• Mettre en œuvre, configurer et tester les solutions proposées, qui peuvent inclure :
• Mettre en place des instances CCaaS et configurer le trunk SIP ainsi que les intégrations
• Concevoir des robots vocaux, des robots de clavardage, des IVR libre-service et des IVR DTMF • Effectuer les configurations système, créer des utilisateurs, des compétences, des files d'attente, des campagnes entrantes/sortantes, etc.
• Créez des expériences omnicanales
• Déployer des outils propulsés par l'IA tels que la transcription en temps réel, l'assistance aux agents, l'analyse vocale et textuelle, l'engagement prédictif, etc.
• Participer à la création d'applications d'IA
• Maintenir une bibliothèque technique comprenant les processus, scripts, descriptions de modules communs ou toute autre documentation pertinente permettant de livrer les projets efficacement
• Acquérir et maintenir une connaissance à jour des solutions partenaires, incluant les nouvelles fonctionnalités et mises à jour
• Contribuer aux apprentissages dans la base de connaissances interne
• Participer à des projets internes visant à améliorer la qualité ou l'efficacité des services d'intégration
• Offrir de la formation aux utilisateurs finaux au besoin (agents, superviseurs, administrateurs, etc.)
• Aider à résoudre des problèmes spécifiques liés aux produits ou des dossiers de soutien complexes ayant fait l'objet d'une escalade, au besoin.
• Effectuer toute autre tâche connexe
Compétences et expériences essentielles :
Obligatoire : • Connaissance approfondie du centre de contact Five9
• Maîtrise technique des services infonuagiques (Azure, AWS, GCP)
• Expérience en centre de contact avec les services entrants/sortants/courriel/messagerie/SMS
• Expérience significative en développement d'IVAs
• Expertise en intégration de solutions CCaaS avec des plateformes tierces (CRM, ERP, billetterie, traitement de paiements, UC, WFM, BI, etc.)
• Connaissance et aisance avec les API REST
• C# ou HTML & Javascript
Atout :
• Expérience DevOps
• Expérience avec d'autres solutions CCaaS telles que Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Expérience avec des plateformes NLU/NLP (Dialogflow, Lex)
• Connaissance des SGBD
• Expérience en développement .NET / NodeJS / Python
Qualifications :
• Maîtrise de l'anglais (obligatoire) et du français (atout important)
• Diplôme universitaire dans un domaine connexe
• Minimum 5 ans d'expérience en centre de contact
• Minimum de 3 ans d'expérience en déploiement de solutions CCaaS
• Capacité à travailler dans un environnement autonome et à faire preuve d'auto-motivation
• Capacité à gérer plusieurs projets simultanément
• Capacité à voyager
• Leadership et assertivité
• Capacité à gérer les attentes et les livrables des clients afin de livrer avec succès les projets dans la portée, les échéanciers, le budget et avec une satisfaction complète du client
• Dévoué, orienté vers l'action, intelligent et curieux
• Humble, affamé, et habile avec les gens
Salary Description
$111,000 to $133,000 a year
About CallTower
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
South Jordan, UT, US
Year founded
2002