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Remote Configuration Management Analyst Jobs in Springfield, MA

PNC

Business Systems Analyst Senior

Hartford, CT · On-site +1

$63K - $106K/yr

... remote work in select geographic locations, subject to approval by PNC. If approved, work must be ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... Serve as a point of contact for issue escalation, management, and resolution, coordinating with ...

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Remote Configuration Management Analyst information

See Springfield, MA salary details

$36.9K

$83.6K

$124.6K

How much do remote configuration management analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote configuration management analyst in Springfield, MA is $83,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $100,600.00 per year, depending on experience, location, and employer.

What does a remote configuration management analyst do?

A Remote Configuration Management Analyst is responsible for overseeing and maintaining the configuration of software, hardware, and systems within an organization, often from a remote location. They ensure that all IT assets are properly documented, tracked, and updated in accordance with organizational policies and industry standards. This role involves coordinating changes, managing configuration databases, and ensuring consistency across environments to minimize errors and downtime. Analysts often collaborate with IT, development, and operations teams to streamline processes and support audits. Their work is essential in maintaining system integrity and supporting compliance requirements.

How does a remote configuration management analyst typically collaborate with cross-functional teams to ensure successful software releases?

As a Remote Configuration Management Analyst, you will regularly interact with development, QA, and operations teams to coordinate software builds, deployments, and version control processes. Effective communication and strong organizational skills are crucial, as you'll facilitate change management meetings, track configuration items, and ensure all team members adhere to established procedures. Collaboration often happens via virtual meetings, shared documentation platforms, and ticketing systems, requiring you to be proactive and responsive to team needs. This role is pivotal in reducing deployment errors and ensuring system stability across distributed teams.

What are the key skills and qualifications needed to thrive as a remote configuration management analyst, and why are they important?

To excel as a Remote Configuration Management Analyst, you need a solid understanding of IT systems, configuration management principles, and experience with version control and change management processes, typically supported by a degree in computer science or a related field. Familiarity with tools such as ServiceNow, CMDBs, ITIL frameworks, and configuration management software like Ansible or Puppet is common. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for ensuring accurate documentation and collaboration across remote teams. These skills and tools are vital for maintaining system integrity, minimizing risks, and ensuring seamless IT operations in distributed environments.

What is the difference between Remote Configuration Management Analyst vs Network Operations Technician?

AspectRemote Configuration Management AnalystNetwork Operations Technician
Required CredentialsBachelor's in IT, certifications like Cisco CCNA or CompTIA Network+Bachelor's in Networking or related field, similar certifications
Work EnvironmentRemote or on-site, focused on configuration and management toolsOn-site or remote, monitoring and maintaining network hardware
Employer & IndustryIT service providers, large enterprises, telecom companiesTelecom, internet service providers, large corporations
Common Search/ComparisonYesYes

The Remote Configuration Management Analyst primarily focuses on managing and configuring IT systems remotely, ensuring network and system stability. In contrast, the Network Operations Technician handles the day-to-day monitoring and troubleshooting of network hardware. While both roles require networking certifications and may work in similar industries, their core responsibilities and work environments differ, with the analyst emphasizing configuration management and the technician focusing on network maintenance.

What is a remote configuration management analyst?

A remote configuration management analyst is responsible for overseeing and maintaining the configuration of IT systems and software remotely. They use tools like Ansible, Puppet, or Chef to automate and manage system settings, ensuring consistency and security across networks. Strong technical skills, knowledge of version control, and remote communication tools are essential for this role.

What are popular job titles related to Remote Configuration Management Analyst jobs in Springfield, MA?

For Remote Configuration Management Analyst jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Configuration Management Analyst jobs in Springfield, MA look for?

The top searched job categories for Remote Configuration Management Analyst jobs in Springfield, MA are:

Remote Configuration Management Analyst jobs near you

Quality Enablement, Senior Manager

Crum & Forster

Glastonbury, CT • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Crum & Forster Company Overview
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International, a Crum & Forster company, is hiring for a Quality Enablement Manager.
Job Description
The Quality Enablement Senior Manager serves as the business owner for technology-enabled quality assurance, which includes transcript quality, conversation insights, AI control governance and quality workflow optimization across Travel Insured International's contact center and claims operations. This role is responsible for ensuring quality outputs are accurate, trusted, governed, and operationally useful. The Manager leads standards, optimization, adoption, and continuous improvement efforts while overseeing a team supporting quality activities. This position partners closely with Operations, Claims, Training, IT, Marketing, Customer Insights, and vendor partners to improve quality outcomes, strengthen governance, and translate quality data into measurable business value.
What YOU will do:
  • Own the business effectiveness of technology-enabled quality monitoring, transcript workflows, and conversation insight capabilities.
  • Review and improve output quality, usability, and alignment with business needs.
  • Ensure a closed feedback loop of error detection and correction.
  • Identify recurring issues, workflow gaps, and quality risks, and drive remediation.
  • Monitor key performance indicators such as transcript usability, scoring accuracy, calibration consistency, and issue trends.
  • Define and maintain standards for acceptable quality outputs across operational, coaching, analytics, and compliance-related use cases.
  • Create practical guidelines for how quality output should be used, reviewed, and validated with a hybrid quality model of human and AI.
  • Maintain documentation, controls, issue tracking, and governance practices for quality enablement workflows.
  • Translate quality data and conversation trends into actionable insights for Operations, Claims, Training, Marketing, and Customer Insights.
  • Identify customer pain points, service friction, coaching opportunities, and process improvement themes.
  • Develop and present scorecards, dashboards, and business updates that demonstrate performance, adoption, and value realization.
  • Provide day-to-day leadership and oversight for a team supporting Quality Management and enablement workflows.
  • Set priorities, assign work, monitor quality of output, and ensure timely follow-up on issues and enhancements.
  • Coach and develop team members to build consistency, accountability, and capability.
  • Support a collaborative, service-oriented, and improvement-focused team environment.
  • Oversee business-side configuration, workflow optimization, and operational support for quality enablement tools and processes.
  • Ensure updates, enhancements, and changes are tested, documented, and communicated effectively.
  • Other duties as assigned.

What YOU will bring to C&F:
  • Bachelor's degree in Business, Analytics, Information Systems, Computer Science, or related field, or equivalent experience.
  • 8+ years of experience is required, preferably in quality assurance, contact center operations, claims operations, business analytics, or related operational functions.
  • 2+ years of experience in leading people is required.
  • Insurance industry experience required.
  • Experience with quality monitoring tools, speech analytics, conversation intelligence platforms, or operational dashboards required.
  • Experience evaluating transcripts, summaries, classifications, automated scoring, or similar outputs required.
  • Strong analytical, communication, and problem-solving skills.
  • Ability to translate findings into clear business language.
  • Ability to define standards, measure outcomes, and drive adoption across teams.
  • Leadership and accountability
  • Analytical thinking and attention to detail
  • Strong communication and presentation skills
  • Collaboration and partnership mindset
  • Sound business judgment
  • Adaptability and continuous improvement focus
  • Technical aptitude with quality and analytics platforms

#LI-MS
#LI-REMOTE
What C&F will bring to you
  • Competitive compensation package
  • Generous 401K employer match
  • Employee Stock Purchase plan with employer matching
  • Generous Paid Time Off
  • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
  • A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
  • A dynamic, ambitious, fun and exciting work environment
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,700 to a maximum of $121,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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