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Remote Configuration Analyst Jobs in Boston, MA (NOW HIRING)

Mwe

AI Solutions QA Analyst

Boston, MA · On-site +1

... ships Remote-first, technically rigorous team that takes production quality seriously WHAT YOU'LL ... configuration and automated test integration Successful candidates will be provided with ...

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Remote Configuration Analyst information

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$16

$44

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How much do remote configuration analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote configuration analyst in Boston, MA is $44.88, according to ZipRecruiter salary data. Most workers in this role earn between $33.17 and $57.45 per hour, depending on experience, location, and employer.

What is a remote configuration analyst?

Remote Configuration Analysts are IT professionals responsible for managing, customizing, and optimizing the configuration of software, systems, or networks from a remote location. They ensure that company systems are properly set up to meet organizational needs, troubleshoot configuration issues, and implement updates or changes as required. These analysts often collaborate with other IT staff and end-users to deliver efficient and secure technology solutions, all while working remotely.

What are the key skills and qualifications needed to thrive as a remote configuration analyst, and why are they important?

To thrive as a Remote Configuration Analyst, you need a strong understanding of IT systems, network configuration, and software deployment, typically supported by a degree in computer science or a related field. Familiarity with configuration management tools (like Ansible, Puppet, or SCCM), scripting languages, and ticketing systems is essential. Strong problem-solving abilities, attention to detail, and effective remote communication skills help analysts excel in distributed environments. These skills ensure secure, efficient system configurations and smooth collaboration across remote teams, which are critical for organizational success.

What are some common challenges faced by remote configuration analysts and how can they be addressed?

Remote Configuration Analysts often encounter challenges such as coordinating across multiple time zones, managing secure access to client systems, and ensuring clear communication with stakeholders who may not have technical backgrounds. To address these challenges, it's important to establish strong documentation practices, use collaborative project management tools, and proactively schedule regular check-ins with team members and clients. Building a strong rapport with both technical and non-technical colleagues also helps in translating requirements and resolving issues efficiently.
What are popular job titles related to Remote Configuration Analyst jobs in Boston, MA? For Remote Configuration Analyst jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Configuration Analyst jobs in Boston, MA look for? The top searched job categories for Remote Configuration Analyst jobs in Boston, MA are:
Remote Configuration Analyst jobs near you
Infographic showing various Remote Configuration Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $93,360 per year, or $44.9 per hour.

Senior Problem, Incident and Event Management Engineer

Humana

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

163rd of 301 rated insurance

Job description

Become a part of our caring community
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Key ResponsibilitiesEvent Correlation & Observability Engineering
  • Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
  • Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
  • Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
  • Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
Dashboarding & Data Visualization
  • Develop and maintain operational and executive dashboards in Splunk and other reporting tools
  • Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks
  • Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation
Incident Detection & Escalation
  • Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact
  • Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths
ServiceNow Integration & ITSM Enablement
  • Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities
CMDB & Data-Driven Decisioning
  • Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
  • Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions
  • Partner with CMDB and service mapping teams to improve data quality and completeness
Trend Analysis & Continuous Improvement
  • Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
  • Partner with Problem Management to eliminate recurring issues through structural fixes
  • Drive improvements in monitoring coverage, alert quality, and detection speed
  • Contribute to a shift toward predictive, AIOps-driven operations

Use your skills to make an impact

Required Qualifications

    • 3-5+ years of experience in Incident, Event, or Problem Management
    • Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
    • Experience building dashboards, reports, and analytics to support operational decision-making
    • Experience with ServiceNow ITSM, including incident lifecycle management and reporting
    • Strong analytical skills with the ability to correlate data across multiple systems and platforms
    • Experience working with event correlation, alerting strategies, or AIOps concepts
    • Ability to assess business impact using priority models, criticality tiers, and service context
    • Strong communication skills with the ability to translate technical findings into actionable insights

Preferred Qualifications

    • Experience with CMDB, service mapping, or application dependency mapping
    • Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
    • Experience supporting command center, TOC, or major incident management environments
    • Knowledge of ITIL frameworks and service management best practices
    • Experience with automation or scripting (Python, PowerShell, or similar)
  • Bachelor's Degree in Business, Computer Science, or a related field or equal experience
  • ITIL v5 certification
  • Previous experience in the health care industry

Additional Information:

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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