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Remote Concierge Jobs in Detroit, MI (NOW HIRING)

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

As an EV Concierge , you'll serve as a trusted resource for customers, answering questions, solving ... Ability to work independently in a remote environment Preferred Qualifications * Associate degree ...

All JobsConcierge JobsRemote Concierge JobsRemote Concierge Jobs in Detroit, MI

Remote Concierge information

See Detroit, MI salary details

$10

$17

$25

How much do remote concierge jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote concierge in Detroit, MI is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.04 per hour, depending on experience, location, and employer.

What is a remote concierge?

A Remote Concierge assists clients with various requests, such as making reservations, arranging travel, providing recommendations, and handling other personal or business-related tasks—all from a remote location. They typically work for hotels, luxury services, or concierge companies. This role requires excellent communication, problem-solving skills, and knowledge of resources to meet client needs efficiently.

What are the typical daily responsibilities of a remote concierge?

As a Remote Concierge, your daily responsibilities often include responding to client requests via phone, chat, or email, making reservations or travel arrangements, and researching solutions to meet individual needs. You may also coordinate with vendors, provide recommendations, and handle last-minute changes or special requests. Strong organizational skills are essential, as you may be managing many tasks simultaneously for multiple clients. Collaboration with other team members or service providers is common, ensuring clients receive timely and high-quality assistance. This dynamic, service-focused role offers each day with a new set of challenges and opportunities to exceed client expectations.

What are the key skills and qualifications needed to thrive as a remote concierge?

To thrive as a Remote Concierge, you need strong customer service, problem-solving, and multitasking abilities, often supported by prior experience in hospitality or virtual assistance. Familiarity with customer relationship management (CRM) software, messaging platforms, and scheduling tools is commonly required. Exceptional communication, adaptability, and attention to detail help you stand out in this role. These skills ensure that clients receive prompt, personalized, and seamless support regardless of location.

How to be a remote concierge?

To become a remote concierge, you should develop strong customer service and communication skills, often through experience in hospitality or customer support roles. Familiarity with online booking systems, email management, and basic computer skills are essential, and some positions may require a high school diploma or equivalent. A professional attitude and the ability to work independently are important for success in this role.

Who is the best company to work for remotely?

The best company to work for remotely varies based on individual preferences, but many reputable organizations offer remote concierge roles, including large tech firms, customer service providers, and hospitality companies. Factors such as company culture, benefits, and flexibility are important considerations for remote job seekers in this field.

What are the most commonly searched types of Concierge jobs in Detroit, MI?

The most popular types of Concierge jobs in Detroit, MI are:

What are popular job titles related to Remote Concierge jobs in Detroit, MI?

For Remote Concierge jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Concierge jobs in Detroit, MI look for?

The top searched job categories for Remote Concierge jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Concierge jobs?

Cities near Detroit, MI with the most Remote Concierge job openings:

Remote Concierge jobs near you
Infographic showing various Remote Concierge job openings in Detroit, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 16% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,241 per year, or $17.9 per hour.

Beneficiary Concierge

Livonia, MI • Remote

AAA Life Insurance Company
Insurance Services • 501 - 1,000 employees
Learn more about AAA Life Insurance Companyexternal

$20/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Beneficiary ConciergeAAA Life Insurance is hiring for a Beneficiary Concierge.

The Beneficiary Concierge is responsible for handling inquiries on existing claims, including providing accurate status updates for pending claims and assisting in completing requirements or resolving issues on behalf of the member or beneficiary.

The Beneficiary Concierge will serve as a personal guide throughout the claims process to ensure a consistent experience for our members and beneficiaries. They will help beneficiaries complete documentation requirements to enable claim files to be prepared for adjudication, while maintaining confidentiality and ensuring accuracy and completeness.

Training is for 4 weeks from 9am-5:30pm EST. Post training, the schedule will be Monday-Friday, 11:30am-8pm EST. $20/hour. This position is fully remote.

ResponsibilitiesManage incoming claims communication (phone calls, chat, email, and mail) from members, agents, and beneficiaries and resolve issues on existing claims.

Identify roadblocks and other issues preventing claims from being paid, serving as a resource for beneficiaries and other key stakeholders to complete requirements.

Review documentation for accuracy for each claim filed to ensure it fulfills all procedural and regulatory requirements.

Document detailed notes regarding the review, analysis, information needed based on specific policy forms: Update and file documents required for adjudicationLearn all product typesReview policy formsTranslate specific claim requirements and communicate in clear language while building rapport and empathy with members, beneficiaries, and agentsProvide first call resolution for existing customer issuesQualificationsHigh School Diploma or equivalent required, some college coursework or related specialized training preferred. LOMA281 and LOMA291 completed within first year of hire.2+ years' experience in customer service required, high volume call center experience preferred.

Strong reading/comprehension skills. Understanding of Life Insurance, HIPAA, and Privacy Act.

Proficient with technology, including web-based applications including Microsoft Office products.

Able to perform basic mathematical skills required (to include addition, subtraction, multiplication, division, and percentages).Available to work hours as required by business needs (may include flex scheduling, irregular hours, weekends, and holidays).Working knowledge of Life, Accident, Annuity, and Health Products preferred.

Completion of AAA Life Insurance Company Product training within 6 months of accepting position.

What We Offer:

A collaborative, energetic work environment where you can put your passion for people to workMedical, Dental, Vision, Life and Disability coverage available day onePension PlanPerformance-based incentive plan401k available with a Company matchHolidays and Paid Time OffAAA Basic Membership

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