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Remote Computer Technician Jobs in Puerto Rico (NOW HIRING)

Remote Computer Technician information

What is a Remote Computer Technician?

A Remote Computer Technician is an IT professional who diagnoses, troubleshoots, and resolves computer hardware and software issues from a remote location. They use specialized tools and software to access and repair clients' computers over the internet. This role often involves providing technical support, installing or updating software, removing malware, and assisting users with various technical problems without being physically present. Remote Computer Technicians are essential for businesses and individuals who need timely tech support without on-site visits.

What Does a Remote Computer Technician Do?

A remote computer technician handles all computer responsibilities related to hardware, software, and operating systems. As a remote computer technician, you work from home to provide support to users, troubleshoot issues, run diagnostics, and observe security features. You update software, repair any malfunctioning parts, install new programs, and complete additional IT duties. You listen to the customer’s issues and work to resolve them in a timely manner. Computer technicians are found in any industry that relies on technology and may also work on printers, terminals, and personal computers.

What are the key skills and qualifications needed to thrive as a Remote Computer Technician, and why are they important?

To thrive as a Remote Computer Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for supporting users efficiently from a distance. Excellent communication, patience, and problem-solving skills help technicians effectively assist clients and explain complex issues in simple terms. These capabilities ensure timely, reliable technical support and high customer satisfaction in a remote work environment.

How does a Remote Computer Technician typically collaborate with on-site IT staff and end-users to resolve technical issues?

As a Remote Computer Technician, collaboration is often managed through a combination of remote desktop tools, ticketing systems, and regular communication channels such as email or instant messaging. Technicians work closely with on-site IT staff by providing guidance, escalating complex issues, and coordinating troubleshooting steps that require physical intervention. With end-users, clear communication is key; technicians must explain technical solutions in an accessible way and may follow up to ensure problems are fully resolved. This role requires strong interpersonal skills and adaptability, as each day may bring new challenges and team dynamics.

What is the difference between Remote Computer Technician vs Help Desk Technician?

AspectRemote Computer TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, support centersHelp desk, call centers, remote support
Industry UsageIT support, technical servicesCustomer support, IT support
Common Search IntentRemote troubleshooting, technical repairCustomer assistance, issue resolution

Remote Computer Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. The main difference lies in their work environment and scope: Remote Computer Technicians typically handle more complex issues remotely and may work directly with clients or in support centers, while Help Desk Technicians often focus on initial customer contact and troubleshooting via phone or chat. Both roles are essential in IT support and frequently searched for by those seeking technical careers or support services.

What are popular job titles related to Remote Computer Technician jobs in Puerto Rico? For Remote Computer Technician jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Computer Technician jobs in Puerto Rico look for? The top searched job categories for Remote Computer Technician jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Computer Technician jobs? Cities in Puerto Rico with the most Remote Computer Technician job openings:
Technician, EH&S Support (Remote)

Technician, EH&S Support (Remote)

Pratt & Whitney

San Juan, PR • Remote

$36K - $46K/yr

Full-time

Posted 17 days ago


Pratt & Whitney rating

8.6

Company rating: 8.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

17th of 60 rated aerospace companies


Job description

Date Posted:

2026-06-01

Country:

United States of America

Location:

US-PR-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

*The selected candidate must reside in Puerto Rico*

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

Offers support for Environment Safety & Health professionals. Includes specific technical skills to support environmental, health and safety programs, policies and leaders. Performs administrative tasks in order to increase the efficiency of the EH&S department and leaders. Monitors EH&S department systems and offices for day-to-day operational issues. Maintains proper documentation to achieve and maintain compliance and prepares for investigations.

  • Report, track, and manage Environmental, Health & Safety (EH&S) observations using the assigned digital system.

  • Support Industrial Hygiene Program activities.

  • Prepare, create, and distribute EH&S-related communications

  • Review, compare, update, and edit procedures and forms.

  • Perform audits and inspections in support of EH&S programs.

  • Participate in meetings, teleconferences, and required trainings.

  • Contribute to continuous improvement initiatives using quality tools and support AS9100 efforts.

  • Perform additional duties as assigned based on business needs.

  • English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English.

  • Travel is up to 10%.

Qualifications You Must Have

  • HS Diploma or AA/AS degree (or other 2-year post high school training)

  • 2 years of experience

Qualifications We Prefer

  • Administrative skills, with the ability to manage multiple tasks and meet deadlines.

  • Experience with MS Office Suite.

  • Associate degree or technical certification in Occupational Safety, Environmental Science

What We Offer: 

  • Employee Scholar Program 

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: 

  • Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. The selected candidate must reside in Puerto Rico.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. 

This role is a U.S. based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms


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About Pratt & Whitney

Sourced by ZipRecruiter

Pratt & Whitney has a long history of leadership and innovation in the field of aviation propulsion. Our story begins in the 1920s and has flourished throughout the decades. We have continuously transformed and reinvented our businesses to offer superior products and services to our customers. In 1925, the Pratt & Whitney Aircraft Company was founded by Frederick B. Rentschler, pioneer of the air-cooled radial engine design which enabled unprecedented power-to-weight ratio. Its first engine, the R-1340 Wasp engine, transformed military and commercial aviation and is still in use today. In 1928, the Canadian division of the Pratt & Whitney Aircraft Company was established. In 1944, Pratt & Whitney began its gas turbine and jet propulsion initiative. The company constructed a wind tunnel, laboratory and engineering center to support our allies’ efforts in World War II. In 1945, wartime production included more than 300,000 Pratt & Whitney engines, touted by service members as extremely dependable – a legacy that continues today. From there, Pratt & Whitney continued to design and innovate more powerful, agile, and reliable engines becoming a leader in the aerospace industry. Today, Pratt & Whitney has more than 85,000 engines in service and more than 16,000 customers worldwide.

Industry

Engineering professional services

Company size

10,000+ Employees

Headquarters location

East Hartford, CT, US

Year founded

1925