Summary
The Information Technology Technician II is part of the information technology team that performs end user support activities. At this level of function, technicians provide help desk support for end users and provide technical support installing and configuring computer hardware and software programs. Technicians II perform routine to moderately complex troubleshooting for hardware and software systems and may serve all levels of staff. This position is eligible for occasional telework.
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Duties
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- Respond to help desk calls and e-mails, log problems, and work with the IT team to resolve simple to complex technology issues in a timely manner.
- Analyze help desk logs to minimize future issues.
- Create/maintain end user accounts and provide end user training as needed.
- Install operating system images, software and patches to workstations and mobile devices.
- Administer Group Policies for workstations and user profile configurations.
- Assist in troubleshooting and servicing audio video systems.
- Manage IT assets.
- Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians.
- Provide support for remote access and mobile computing devices.
- Recommend hardware, equipment and software updates.
- Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs.
- Routine travel throughout the district is required.
- Occasional travel outside of the district may be required.
Requirements
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Conditions of employment
The selected candidate will be subject to a full background investigation as a condition of permanent employment. Employment will be considered provisional until the background investigation is completed and a favorable employment suitability is determined.
Qualifications
One to three years' experience providing end user support and assisting with computer problem resolution. Demonstrated skill in performing routine hardware maintenance. Ability to implement, operate and document information technology systems considering both hardware / software issues. Knowledge of computer processes and capabilities. Ability to perform both hardware and software maintenance and trouble shooting. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Must be proficient at writing effective instructions for users and fellow staff. Must have exceptional customer service skills. Must have the desire to learn new technology and innovate. Must be team player.
Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring no-citizens to work in the federal government in the continental United States.
PREFERRED QUALIFICATIONS
- Three years of experience in the field of technology, working in the federal judiciary
- Experience with Active Directory, Group Policy Mobile Device Management (MDM), Ivanti Neurons, Qualys
- Experience with audio/video and video conferencing systems (MS Teams, Crestron, etc.)
- Scripting and automation (ex: PowerShell, PowerAutomate, batch shell scripts)
Education
Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school.
Additional information
Electronic Fund Transfer (EFT) for payroll deposit is required. Applicants must be U.S. citizens or eligible to work in the United States. The court is not authorized to reimburse candidates for travel in connection with an interview or to pay relocation expenses to the selected candidate. Due to the volume of applications received, the U.S. Probation Office will contact only the most qualified applicants who will be invited for an interview. Only those interviewed will receive notification when the vacancy is filled.
The Probation Office reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. If a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Probation Chief may elect to select a candidate from the applicants who responded to the original announcement without reposting the position.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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