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Remote Computer Repair Jobs in Miami, FL (NOW HIRING)

Rondo Inc

Field Service Technician

Miami, FL · Remote

$30 - $45/hr

Field Service, troubleshoot electrical and mechanical industrial equipment issues, repair and install all equipment sold by Rondo at customer's site. * Provide electrical and mechanical technical ...

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All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Miami, FL

Remote Computer Repair information

See Miami, FL salary details

$12

$19

$28

How much do remote computer repair jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote computer repair in Miami, FL is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.91 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a Remote Computer Repair Technician, and why are they important?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are the most commonly searched types of Computer Repair jobs in Miami, FL? The most popular types of Computer Repair jobs in Miami, FL are:
What are popular job titles related to Remote Computer Repair jobs in Miami, FL? For Remote Computer Repair jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Miami, FL look for? The top searched job categories for Remote Computer Repair jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Computer Repair jobs? Cities near Miami, FL with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you
Remote Customer Solutions Representative

Remote Customer Solutions Representative

Alorica

Plantation, FL • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

44th of 72 rated call and contact centers

Job description


Remote Customer Solutions Representative
Location: "Work at Home
Employment Type: Full-time
Supporting: Telecom Sales and Service
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. You will be assisting customers with a wide range of technical and service related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices.
Key Responsibilities
  • Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing.
  • Take full ownership of issue resolution while maintaining a professional and positive attitude.
  • Perform troubleshooting for mobile devices and networking issues
  • Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding.
  • Effectively de-escalate challenging situations while maintaining a calm and positive demeanor.
  • identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience
  • Work collaboratively within a supportive and engaging call center team environment.
  • Success in this role requires customer focus, technical aptitude, multitasking ability, problem solving skills, processing accuracy, and adherence to quality and security standards.

Qualifications:
  • Candidates must be at least 18 years old, possess a high school diploma or equivalent
  • This role requires strong computer literacy, the ability to navigate multiple systems at once
  • A passion for helping people and creating a positive customer experience.
  • Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred.
  • Strong communication and active listening skills.
  • Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays.

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED in hand for upload verification at time of interview
  • 6+ months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs

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