THE ROLE - Customer Experience Representative (100% Remote from BC, SK, AB - In-Office in Edmonton ... Troubleshoot with clients to resolve equipment issues to determine if repairs are required.
THE ROLE - Customer Experience Representative (100% Remote from BC, SK, AB - In-Office in Edmonton ... Troubleshoot with clients to resolve equipment issues to determine if repairs are required.
Remote Computer Repair information
See Edmonton, AB salary details
$14.60 is the 25th percentile. Wages below this are outliers.
$9.62 - $16.83
36% of jobs
The median wage is $20.18 / hr.
$16.83 - $24.04
30% of jobs
$30.85 is the 75th percentile. Wages above this are outliers.
$24.04 - $31.25
10% of jobs
$31.25 - $38.46
4% of jobs
$38.46 - $45.67
1% of jobs
$45.67 - $52.88
1% of jobs
$52.88 - $60.10
1% of jobs
$60.10 - $67.31
3% of jobs
$67.31 - $74.52
2% of jobs
$74.52 - $81.73
5% of jobs
$81.73 - $88.94
6% of jobs
$9
$33
$88
How much do remote computer repair jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for remote computer repair in Edmonton, AB is $33.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $41.59 per hour, depending on experience, location, and employer.
What is remote computer repair?
Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.
What are the key skills and qualifications needed to thrive as a Remote Computer Repair Technician, and why are they important?
To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.
What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?
Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.
What is the difference between Remote Computer Repair vs Computer Support Specialist?
| Aspect | Remote Computer Repair | Computer Support Specialist |
|---|---|---|
| Credentials | Certifications like CompTIA A+, Network+ | Certifications like CompTIA A+, Microsoft Certified |
| Work Environment | Remote, online troubleshooting | Office or remote, customer support |
| Industry Usage | IT services, tech support companies | IT departments, tech support roles |
| Search Intent | Fixing hardware/software issues remotely | Assisting users with technical problems |
Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.
What are popular job titles related to Remote Computer Repair jobs in Edmonton, AB? For Remote Computer Repair jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Edmonton, AB look for? The top searched job categories for Remote Computer Repair jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Computer Repair jobs? Cities near Edmonton, AB with the most Remote Computer Repair job openings:
Full-time
Medical, Dental, Life
Posted 13 days ago
Job description
About Waste Logic
We have 30+ years of experience in managing waste and recycling services for businesses throughout Canada. WLI has developed a strong working relationship with over 150 service providers in the solid waste and recycling industry. Waste Logic assists clients to help create their own plans for sustainability, through levers such as waste diversion, new innovations, or employee culture. Throughout our phased process, we provide clients with expertise, tools, and data driven analytics to improve their sustainability efforts.
Our Culture
Waste Logic isGreat Place to Work Certified.At Waste Logic, we believe that creating a supportive, empowering, and collaborative environment isn't just good for people; it's good for business. Our people are the driving force behind everything we do, and this certification affirms that we're on the right track when it comes to cultivating a culture where individuals feel valued, heard, and motivated to do their best work.
THE ROLE - Customer Experience Representative (100% Remote from BC, SK, AB - In-Office in Edmonton)
The Customer Experience Representative serves as the frontline liaison between Waste Logic and our valued customers, ensuring a positive, seamless, and responsive customer experience.This role involves handling inquiries, resolving complaints, and delivering outstanding service across various communication channels.
The successful candidate for this role will have strong communication skills and strive to provide the best customer service experience. 100% remote work option is available to applicants based out of British Columbia, Saskatchewan and Alberta (in-office is required for Edmonton based applicants).
KEY RESPONSIBILITIES:
- Communicate with clients to determine theirservice requirements
- Respond to incoming office calls, voicemails and emails sent to the shared dispatch folder.
- Troubleshoot with clients to resolve equipment issues to determine if repairs are required.
- Investigate vendor/service complaints and provide a resolution in a timely manner.
- Follow up with clients and service providers on outstanding requests/open tickets and current services.
- Update and maintain client service schedules, equipment, and records.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Cross collaboration between departments within the company.
EXPERIENCE & ABILITIES:
- 2 years office experience in a dispatch/customer service position.
- High school diploma or equivalent
- Proficient in Microsoft Office Software (Excel, Outlook, Word)
- Superior social, communication, and relationship management skills.
- Demonstrate a high level of integrity, confidentiality, attention to detail, and professional conduct.
- Ability to take and give direction, prioritize, meet deadlines, and stay organized in a fast-paced environment with a large workload.
- Ability to work independently and as part of a team
- Excellent problem solving, critical thinking, and mathematical reasoning skills.
- Exceptional verbal/written communications and comprehension with attention to detail
- Energetic and friendly with a team-focused attitude
- Bilingual in French and English is a 'nice to have'
WORK CONDITIONS & SCHEDULE:
- If located outside of Edmonton a proper space to work remotely
- Mondays to Fridays, 40 hours per week, with rotating weekend shifts
COMPANY BENEFITS:
- Competitive base salary and bonus plan
- RRSP employer matching
- Full benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, Employee and Family Assistance Program
- Opportunities for growth and professional development