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Remote Computer Imaging Jobs in Raleigh, NC (NOW HIRING)

Darkhorse Tech

IT Field Technician (Remote)

Raleigh, NC · Remote

$43K - $50K/yr

... dental imaging products. We also manage routine maintenance and installations for our clients ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$43K - $50K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

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Remote Computer Imaging information

See Raleigh, NC salary details

$13

$20

$29

How much do remote computer imaging jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote computer imaging in Raleigh, NC is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Computer Imaging Specialist, and why are they important?

To thrive as a Remote Computer Imaging Specialist, you need a solid understanding of operating systems, disk imaging techniques, and network protocols, typically supported by IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with imaging tools like Symantec Ghost, Microsoft Deployment Toolkit (MDT), or Clonezilla is essential for efficient system deployment and troubleshooting. Strong attention to detail, problem-solving skills, and effective remote communication are crucial soft skills for this role. These skills ensure accurate and secure deployment of computer systems, minimize downtime, and enable seamless support for distributed teams.

What are some common challenges faced by professionals in remote computer imaging, and how can they be addressed?

Remote computer imaging specialists often encounter challenges such as limited access to physical devices, network latency, and ensuring secure data transfer. To address these issues, professionals typically rely on robust remote management tools, clear communication with onsite staff, and thorough documentation of imaging procedures. Staying updated on best practices for remote deployment and troubleshooting, as well as collaborating closely with IT support teams, can help mitigate most operational hurdles.

What is remote computer imaging?

Remote computer imaging is the process of installing or deploying operating systems, software, and configurations onto computers over a network without needing physical access to the devices. IT professionals use specialized tools to create standardized images of systems, which are then sent and installed remotely, often to set up multiple machines efficiently. This method is commonly used in organizations to ensure consistency, save time, and streamline the setup or reconfiguration of computers, especially for remote or distributed teams.

What is the difference between Remote Computer Imaging vs Remote Desktop Support?

AspectRemote Computer ImagingRemote Desktop Support
Primary FocusCreating and deploying system images to multiple computersAssisting users with troubleshooting and resolving issues via remote access
Required SkillsImaging software, OS deployment, hardware configurationTroubleshooting, software installation, user support
Work EnvironmentIT departments, system administrators, enterprise settingsHelp desks, IT support teams, customer service
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, Microsoft Certified: Modern Desktop Administrator

Remote Computer Imaging involves creating and deploying system images across multiple devices, focusing on setup and deployment. Remote Desktop Support centers on assisting users with technical issues through remote access, emphasizing troubleshooting and user assistance. While both roles require similar certifications and work environments, their core responsibilities differ significantly.

What are popular job titles related to Remote Computer Imaging jobs in Raleigh, NC? For Remote Computer Imaging jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Computer Imaging jobs in Raleigh, NC look for? The top searched job categories for Remote Computer Imaging jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Computer Imaging jobs? Cities near Raleigh, NC with the most Remote Computer Imaging job openings:
Remote Computer Imaging jobs near you
Infographic showing various Remote Computer Imaging job openings in Raleigh, NC as of May 2026, with employment types broken down into 4% Internship, 84% Full Time, 4% Temporary, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,577 per year, or $20.5 per hour.
IT Field Technician (Remote)

IT Field Technician (Remote)

Darkhorse Tech

Raleigh, NC • Remote

$43K - $50K/yr

Full-time

Posted 21 days ago

Job description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a remote Field Technician in the Raleigh, NC area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

  • Provide excellent customer service via phone, remote, and on-site technical support
  • Walk clients through diagnostic procedures to identify and resolve errors
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests
  • Perform maintenance tasks on end user devices
  • Provide ongoing user training and self-fix solutions to clients
  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
  • Handle technical requests such as password resets, drive mapping, and user account setup
  • Run network lines, punch down cable, and terminate RJ45 connections
  • Provide Saturday coverage as part of an on-call rotation schedule
  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

  • Excellent verbal and written communication
  • Proven time management skills
  • Proven reliability and the ability to work independently
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • 1-2 years of tech support experience
  • 1-2 years of customer service experience
  • Bachelor's degree in Information Technology or Computer Science is preferred
  • Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage

Please note: This is a hybrid role that requires onsite visits to our clients in and around Raleigh, NC. Candidates should reside in the Raleigh area, and have reliable transportation.