We are looking for Senior ServiceNow Developer - Remote / Telecommute for our client in Athens, GA
Job Title: Senior ServiceNow Developer - Remote / Telecommute
Job Location: Athens, GA
Job Type: Contract
Job Overview:
Requirement/Must Have:
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator.
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.
Responsibilities:
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items.
- Create and enhance complex Service Catalog items.
- Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
- Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
- Author clear, concise technical and process documentation utilizing the ServiceNow Knowledge Base module.
Nice to Have:
- Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
- ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
Skills:
- Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management).
- Working knowledge and experience with CSM (Customer Service Management).
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Qualification And Education:
- Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
- Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
- Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
- A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
- Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment.