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Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

*This position is Remote - requires up to 10% overnight travel.

Job Summary

Our Remote Sales Coordinator, Critical Power plays an important role in maintaining good customer relationships by acting as an extension of the field sales force. You will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. Collaboration with other departments is an important responsibility. This role requires excellent organizational and communication skills along with the ability to deliver high standards of customer service. This position will act as a liaison between Customer Care Managers, Engineering, Accounting and Customers to ensure all orders meet Concentric standards.

Order Fulfillment:

• Navigate our ERP system to input orders, generate reports and manage order status.
• Translate customer purchase orders and requests into sales orders and vendor purchases.
• Communicate acknowledgements of order placement and expected delivery dates.
• Collaborate with our engineering department to ensure the technical specifications of each order meet customer needs.
• Manage order related communications with customers (both internal and external) and vendors.
• Support sales reps and customers with product specifications, as well as giving status updates on orders.
• Monitor system-generated reports to identify missing information and to track orders past the promised ship date.
• Partner with our accounting department to ensure timely and accurate invoicing.
• Verify vendor acknowledgements to Concentric purchase orders for price, quantities, specifications, and delivery date accuracy.
• Manage shared, customer facing email inboxes to assure customer needs are met.
• Share parts ordering information with appropriate departments.
• Cross-train to support other associated Supply Chain responsibilities.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects team performance in areas such as efficiency, sales order proficiency, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

• Minimum Associate Degree from an approved two-year college or university. Prefer 4-year degree or very strong equivalent experience.
• Two (2) years of related experience and/or training with technical products within ERP systems.
• Proficiency in Microsoft Office including Excel and Word.
• Some accounting background experience/knowledge is helpful.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Up to 10% overnight travel expectation.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions. 
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. 
• We offer employee paid accident, critical illness, and hospital indemnity insurance. 
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. 
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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