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Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Apercu de l'entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employes. Nous sommes une communaute mondiale soudee, unie par la volonte incessante de contribuer a la securite des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent a proteger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour ameliorer la securite des populations, des ecoles, des hopitaux, des entreprises et, finalement, des nations. Connectez-vous a une carriere qui compte et aidez-nous a batir un avenir plus sur.

Department OverviewDo you love taking on tough challenges? We need a senior technical writer, who is all about the customer. Motorola Solutions is seeking a dynamic, self-motivated, and experienced senior technical writer. As the primary writer owning the BlueEye documentation portfolio end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to executing deliverables, publishing, and long-term maintenance.
Job Description

• Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team.

• Create user-friendly documentation that prioritizes customer experience.

• Drive and execute improvements through cross-functional collaboration and leading by influence.

• Improve processes and tools through collaboration with others and creative problem-solving.

• Identify, suggest, and champion new solutions to improve documentation quality and customer content experience.

• Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business.

• Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing.

• Adapt to constraints through open collaboration with internal and external teams.

• Build consensus and present business cases to leadership and internal teams for strategic alignment.

Qualifications

• Experienced with multiple publication types, including online content syndication

• Strong proficiency in Dita XML authoring and workflows

• Experience creating HTML-first documentation where every page is page one, as well as other publication types

• Ability to leverage AI tools to improve quality and efficiency

• Skilled with consensus building with separate teams across the business

• Knowledge of Heretto CCMS or similar component content management system

• Familiarity with Jira and Confluence

Your Competitive Advantages

• Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support

• History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content

• Dogged efficiency builder, focused on how to drive process improvement

• Experienced with using git-based source control and the Adobe Creative Suite would also be an asset

• And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!

Target Base Salary Range: 75,000 - 85,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

This position is a remote position and candidates can be located anywhere in Canada.

Basic Requirements

• A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversite, d'equite et d'inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiees, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identite et expression sexuelle, statut d'anciens combattants ou tout autre statut protege par la Loi.

Nous sommes fiers de notre culture axee sur les personnes et les communautes, encourageant ainsi chaque Motorolan d'etre la version la plus authentique de lui-meme dans ses responsabilites afin de tenir la promesse d'un monde plus securitaire.

Si vous souhaitez vous joindre a notre communaute mais croyez que vous ne possedez pas toutes les exigences requises pour le poste convoite, nous aimerions tout de meme connaitre les raisons pour lesquelles vous pensez etre un excellent candidat pour notre equipe.

Nous offrons egalement des mesures d'adaptation pendant toutes les etapes du processus d'embauche afin de favoriser l'inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un amenagement, veuillez remplir ce formulaire d'amenagement raisonnable afin que nous puissions vous aider.