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Remote Collaboration Engineer Jobs in Pennsylvania

Distribution Designer

Allentown, PA · On-site +1

$28 - $44/hr

Participate in remote collaboration with local and geographically dispersed engineering and design teams. Essential Skills * At least 3+ years of experience in power distribution design or utility ...

Senior Software Engineer (Remote)

Philadelphia, PA · Remote

$123K - $163K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... Proven collaboration with Product Management, Design, Security, and engineering teams, with the ...

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Remote Collaboration Engineer information

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Infographic showing various Remote Collaboration Engineer job openings in Pennsylvania as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Collaboration Engineering IV - 26-11328

Compu-Vision - IT

Philadelphia, PA • Remote

Contractor

Posted 6 days ago


Job description

Collaboration Engineering IV

Location: Remote
Duration: 12 Months

Position Overview

We are seeking a highly experienced Collaboration Engineering Operations Engineer to provide day-to-day operational support, incident management, troubleshooting, and platform health management for enterprise Microsoft 365 collaboration services.

The ideal candidate will have 10+ years of overall experience and at least 3 years of hands-on Microsoft 365 engineering experience, with strong expertise in enterprise collaboration platforms, L3 support, incident management, root cause analysis, and operational improvement.

Key Responsibilities
  • Provide L3 operational support for Microsoft 365 collaboration services.
  • Participate in an on-call rotation and respond to critical incidents and escalations.
  • Manage and resolve incidents, service requests, and technical escalations.
  • Perform root cause analysis (RCA) and drive issues through resolution.
  • Monitor platform health, alerts, service availability, and performance.
  • Identify trends in support tickets and provide operational reporting and insights.
  • Maintain and update knowledge base articles, technical documentation, and operational procedures.
  • Collaborate with L2 support, engineering, operations, and partner teams.
  • Communicate platform updates, incidents, maintenance activities, and service impacts to stakeholders.
  • Support production changes, releases, and deployments.
  • Maintain operational dashboards and provide visibility into platform health and performance.
  • Identify opportunities for automation, process optimization, and continuous improvement.
  • Proactively identify recurring issues and implement solutions to reduce repeat incidents.
Required Experience
  • 10+ years of overall professional experience required.
  • Minimum 3 years of Microsoft 365 engineering experience required.
  • Strong experience supporting enterprise collaboration environments.
  • Experience providing L3 production support.
  • Experience with incident, problem, and service-request management.
  • Experience performing root cause analysis and troubleshooting complex enterprise issues.
  • Experience working in an on-call operational environment.
Technical Skills

Strong knowledge of the Microsoft 365 collaboration ecosystem, including:

  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Exchange
  • Microsoft Office desktop applications