Lead Product Manager
Detroit, MI · On-site +1
Ability to lead a Scrum team with remote engineering, product, and design members. * Excellent ... coffee/espresso bar, and flavored water bar. About Matic Matic is a startup with ample ...
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Lead Product Manager
Detroit, MI · On-site +1
Ability to lead a Scrum team with remote engineering, product, and design members. * Excellent ... coffee/espresso bar, and flavored water bar. About Matic Matic is a startup with ample ...
Remote Coffee Engineer information
What is a Remote Coffee Engineer?
A Remote Coffee Engineer is a professional who specializes in designing, maintaining, and troubleshooting coffee machines and related technology from a remote location. They may work with both commercial and home coffee equipment, providing virtual support, programming machine settings, and even integrating smart technology solutions. This role typically combines knowledge of coffee brewing science, mechanical engineering, and IT skills to ensure optimal performance of coffee systems. Remote Coffee Engineers often work for coffee equipment manufacturers, tech companies, or as independent consultants, assisting clients worldwide without being physically on-site.
What is the difference between Remote Coffee Engineer vs Remote Barista?
| Aspect | Remote Coffee Engineer | Remote Barista |
|---|---|---|
| Credentials | Basic coffee knowledge, technical skills | Customer service, coffee preparation skills |
| Work Environment | Remote, technical support or consultation | Remote, customer interaction via chat or video |
| Industry Usage | Tech companies, coffee startups | Coffee shops, cafes offering remote support |
| Common Search Intent | Technical coffee equipment support | Customer service, coffee brewing questions |
The Remote Coffee Engineer typically focuses on technical support and maintenance of coffee equipment remotely, requiring some technical knowledge. In contrast, a Remote Barista emphasizes customer service and coffee preparation skills, often engaging with customers directly. While both roles are remote and related to coffee, their core responsibilities and skill sets differ significantly.
What are the key skills and qualifications needed to thrive as a Remote Coffee Engineer, and why are they important?
To thrive as a Remote Coffee Engineer, you need a strong background in mechanical or electrical engineering, with expertise in coffee equipment design, troubleshooting, and maintenance, usually backed by a relevant engineering degree. Familiarity with CAD software, IoT device management platforms, and certification in equipment-specific repair or maintenance (such as from the Specialty Coffee Association) is typically required. Excellent problem-solving skills, self-motivation, and effective virtual communication are standout soft skills for collaborating with distributed teams and clients. These competencies ensure reliable equipment performance, innovative solutions, and seamless support in a remote work environment.
How does a Remote Coffee Engineer typically collaborate with on-site teams to ensure equipment functionality?
As a Remote Coffee Engineer, effective collaboration with on-site teams is crucial for diagnosing issues and maintaining equipment. You’ll regularly communicate via video calls, chat platforms, and shared digital tools to guide on-site staff through troubleshooting, calibration, and routine maintenance. Building strong remote relationships helps ensure clarity when providing technical instructions and fosters a proactive approach to potential challenges. You may also coordinate with supply chain and quality assurance teams to streamline repairs or upgrades, ensuring minimal downtime for coffee equipment.
What are popular job titles related to Remote Coffee Engineer jobs in Michigan? For Remote Coffee Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Coffee Engineer jobs in Michigan look for? The top searched job categories for Remote Coffee Engineer jobs in Michigan are:
What cities in Michigan are hiring for Remote Coffee Engineer jobs? Cities in Michigan with the most Remote Coffee Engineer job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Job description
Lead Product Manager, CRM
We're looking for a strategic and execution-focused Lead Product Manager to own and evolve the CRM and agent tooling platform powering Matic Local, our new retail distribution channel. This is a greenfield opportunity to define a market segment, tailor the product from the ground up, and scale it into a core growth engine for Matic. You'll partner closely with the Matic Local business lead, engineering, operations, and data to give agents the tools they need to win in local markets.
Candidates must be based in or willing to relocate to Columbus, Ohio.
Responsibilities
- Define the product vision and roadmap for the CRM and agent tooling platform that powers Matic Local's agent network.
- Partner directly with the Matic Local business leaders to translate field needs, agent workflows, and distribution dynamics into product requirements.
- Conduct ongoing user research with agents, loan officers, and referral partners to deeply understand how they work and where friction exists.
- Lead cross-functional teams through discovery, delivery, and iteration of features that improve agent productivity, pipeline visibility, and referral partner engagement.
- Design and build the onboarding, lead management, and performance tracking experiences agents rely on to produce results.
- Define and track success metrics across agent activation, pipeline conversion, referral partner engagement, and overall Matic Local unit economics.
- Serve as the connective tissue between the field and the product org, translating what is and isn't working into a clear, prioritized backlog.
- Identify opportunities to integrate AI and automation into agent workflows to reduce friction and increase throughput.
Requirements
- 7+ years of product management experience, including at least 2 years in a lead or senior role.
- Proven track record of building and launching new products, not just iterating on existing ones.
- Experience owning CRM, sales enablement, or agent/partner-facing platforms.
- Comfort with ambiguity. This role requires defining the problem space before solving it.
- Strong research instincts and a habit of getting close to users before writing a single requirement.
- Ability to lead a Scrum team with remote engineering, product, and design members.
- Excellent written and verbal communication skills: clear, concise, and collaborative.
- SQL skills: comfortable independently querying datasets to monitor product health and drive decisions.
Nice to have skills
- Startup or 0-to-1 product experience.
- Experience building tools for distributed sales teams, independent agents, or franchisee networks.
- Familiarity with insurance distribution, mortgage origination, or financial services.
- Experience integrating CRM platforms (e.g., Salesforce, HubSpot) or building bespoke agent-facing tooling.
- Knowledge of referral partner workflows, co-marketing programs, or local market distribution models.
How Matic stands out
- Career advancement. We have a culture that focuses on internal promotion and career growth.
- You have an ownership stake, all Maticians receive Matic stock options.
- Unlimited Paid Time Off.
- Company covered Health, Dental and Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Continuing education, licensing, and professional development paid for by Matic.
- A TRUE team culture: One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well.
- Modern office environment, we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, and flavored water bar.
About Matic
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.