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Remote Cloud Support Jobs in Georgia (NOW HIRING)

CSAA

Experience supporting production cloud-based applications and services in AWS environments ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest ... We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Preferred Skills: · Experience with cloud computing platforms (e.g., AWS, Azure, GCP) · ...

Metasys

HP CSA Consultant (remote)

Atlanta, GA · Remote

... Supporting clients across North America Unique offerings such as quick-start and upgrade factory No ... o Cloud and MPC offering & services Knowledge of security controls and hardening is a plus ...

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Remote Cloud Support information

What is a remote cloud support?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What are the key skills and qualifications needed to thrive as a remote cloud support?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by remote cloud support, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Georgia?

The most popular types of Cloud Support jobs in Georgia are:

What are popular job titles related to Remote Cloud Support jobs in Georgia?

For Remote Cloud Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Cloud Support jobs in Georgia look for?

The top searched job categories for Remote Cloud Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Cloud Support jobs?

Cities in Georgia with the most Remote Cloud Support job openings:

Remote Cloud Support jobs near you
Infographic showing various Remote Cloud Support job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Genesys Cloud CX Training Specialist

Miratech

Atlanta, GA • On-site, Remote

Contractor

Medical

Posted 7 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units
Responsibilities:
  • Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
  • Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
  • Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
  • Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
  • Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
  • Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
  • Develop and maintain user-facing job aids, guides, and other supporting learning materials.
  • Support Train-the-Trainer sessions for LOB Change Champions.
  • Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.
  • Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

Qualifications
  • 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
  • Proven experience delivering interactive, scenario-based training using adult-learning principles.
  • Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
  • WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
  • Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
  • Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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