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Remote Client Relations Jobs in Durham, NC (NOW HIRING)

Directive

B2B Marketing Manager(Remote US)

Raleigh, NC · Remote

$80K - $85K/yr

That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to ... We value your ability to drive client results as an individual contributor and believe that the ...

Directive

Meta Strategist (Remote US)

Raleigh, NC · Remote

... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... The Paid Strategist is a crucial, client-facing role responsible for day-to-day client deliverables ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... The Community Relations Manager plays a key role in ensuring high-quality service delivery across ...

Directive

Paid Social Manager (Remote US)

Raleigh, NC · Remote

... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... The Paid Strategist is a crucial, client-facing role responsible for day-to-day client deliverables ...

Directive

Paid Social Strategist (Remote US)

Raleigh, NC · Remote

... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... The Paid Strategist is a crucial, client-facing role responsible for day-to-day client deliverables ...

Directive

Senior Meta Strategist (Remote US)

Raleigh, NC · Remote

... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... The Paid Strategist is a crucial, client-facing role responsible for day-to-day client deliverables ...

Easy Recruiter

Sr Data Analyst

Raleigh, NC · On-site +1

$83K - $105K/yr

This position is 100% remote and would require working from a home office, in which candidates may ... Employee Relations, Exit Interview results, Retention/Stay Interview results, LWOP, (attendance ...

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All JobsClient Relations JobsRemote Client Relations JobsRemote Client Relations Jobs in Durham, NC

Remote Client Relations information

See Durham, NC salary details

$28K

$55.5K

$94.7K

How much do remote client relations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote client relations in Durham, NC is $55,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a remote client relations?

A Remote Client Relations job involves managing and maintaining relationships with clients while working remotely. Responsibilities typically include responding to customer inquiries, addressing concerns, providing support, and ensuring client satisfaction. Strong communication skills, problem-solving abilities, and responsiveness are essential for success in this role. It often requires using digital tools such as email, chat, and video conferencing to interact with clients effectively.

What are the typical daily tasks for someone working in remote client relations?

In a Remote Client Relations role, your daily tasks often include responding to client inquiries via email, phone, or chat, addressing any concerns, and ensuring clients are satisfied with the company's services or products. You may also assist with onboarding new clients, coordinate with internal teams to resolve issues, and update client records in CRM systems. Regular meetings or check-ins with clients to review accounts and gather feedback are common as well. This dynamic role requires balancing multiple client needs, prioritizing urgent requests, and maintaining clear, professional communication at all times.

What are the key skills and qualifications needed to thrive in remote client relations?

To thrive as a Remote Client Relations professional, you need strong interpersonal communication, problem-solving abilities, and experience in customer service or account management, often backed by a relevant degree. Familiarity with CRM software, collaboration tools like Slack or Zoom, and ticketing systems is typically required. Exceptional organizational skills, empathy, and proactive responsiveness distinguish top performers in this role. These competencies are vital for building lasting client relationships, resolving issues efficiently, and contributing to overall client satisfaction in a remote work environment.

What are the most commonly searched types of Client Relations jobs in Durham, NC?

The most popular types of Client Relations jobs in Durham, NC are:

What are popular job titles related to Remote Client Relations jobs in Durham, NC?

For Remote Client Relations jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Client Relations jobs in Durham, NC look for?

The top searched job categories for Remote Client Relations jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Client Relations jobs?

Cities near Durham, NC with the most Remote Client Relations job openings:

Remote Client Relations jobs near you
Infographic showing various Remote Client Relations job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $55,450 per year, or $26.7 per hour.

Customer Engagement Center Representative I

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 20 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available


Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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