Remote Client Relations Jobs in Dallas, TX (NOW HIRING)

Our product is our people, and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new every dayeven if you have a tenured career? You're a TruePointer if you're nimble and committed to delivering excellent client service and meaningful results!

TruePoint Communications is a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR agency in the USA that values innovation, collaboration, and growth. With flexible work options and unique perks like competitive health benefits, 401k profit-sharing, sabbaticals, and professional development opportunities, we're committed to empowering our team to excel.

ACCOUNT SUPERVISOR, PUBLIC RELATIONS

TruePoint's Account Supervisor on our Marcom team is a key leadership role responsible for accounts, people, and client service and management. The ideal candidate has deep experience implementing high-impact marketing communications programs for both consumer and business-to-business brands.

They know how to build and implement strategic programs that generate meaningful results for multiple clients. This individual has a proven track record of providing excellent client service and client retention. The candidate should be driven, savvy, a team player, and solution-oriented.

We're seeking a team leader who genuinely cares about propelling others forward. This individual will play a central role in the talent management and development of their direct reports.

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships throughout the organization and ensuring high-quality service delivery. Provide high-impact strategic counsel and recommendations to clients.
• Manage day-to-day client activities, including communication, research, planning, implementation and evaluation of marketing activities, and paying careful attention to budgets, resources, deadlines, and client expectations. Have the ability to multitask in a fast-paced, deadline-driven environment.
• Deliver high-quality written and verbal content and present persuasively.
• Bring a big-picture view to developing and executing strategic programs that meet clients' business and marketing goals, predicting and planning outcomes, and directing efforts for meaningful results.
• Consistently secure high-quality, high-impact media opportunities for clients bringing a strong awareness and understanding of the media landscape.
• Build and maintain strong relationships with key journalists (including national media), influencers, and other stakeholders to drive media coverage and brand awareness.
• Support clients during crisis situations with clear, concise strategies and recommendations.
• Oversee client budget and monthly billing and financial forecasting. Manage financial metrics, including utilization, scopes, and profitability.
• Effectively upsell clients to grow account revenue. Lead new business efforts to acquire new clients, including research and proposal preparation.
• Be an excellent and skilled writer. Possess a strong attention to detail and the ability to coach others in writing. Be able to effectively develop media materials that follow AP style and are aligned with client strategy.
• Plan and execute media and other events.
• Collaborate effectively across the agency with other internal teams.
• Build a high-performing, highly-skilled, and engaged team. Delegate and project management effectively with the team.
• Create high-level positioning and messaging for clients.
• Effectively manage, coach, and develop team members with a focus on creating a great employee experience and retention. Proactively identify beneficial training and development opportunities.

Qualifications

• 5+ years of public relations and/or corporate communications experience
• 2+ years of proven project management experience
• 2+ years of direct experience supervising people and team management experience
• 3+ years of experience managing clients, including planning, budgeting, and utilization
• Expertise with marketing communications, content marketing, social media, and paid media, preferred
• Excellent writing, editing, and presentation skills
• True passion for brand storytelling through social media, branded content, blogs, and beyond
• Deep industry knowledge and media relationships
• Understanding of complex products, services, and solutions

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.