ZipRecruiter

Log In

2

Remote Clickup Jobs in Orem, UT (NOW HIRING)

401GO

Tenant Support Manager

Sandy, UT · On-site +1

United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The ... Experience with ticketing and workflow tools such as ClickUp, HubSpot Service Hub, or similar.

New

All JobsClickup JobsRemote Clickup JobsRemote Clickup Jobs in Orem, UT

Remote Clickup information

What are the key skills and qualifications needed to thrive as a remote ClickUp specialist, and why are they important?

To thrive as a Remote ClickUp Specialist, you need strong project management skills, a deep understanding of ClickUp's features, and experience in workflow optimization, typically backed by relevant training or certifications. Proficiency with ClickUp, integrations with other productivity tools (like Slack, Google Workspace), and automation platforms is often required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for collaborating with distributed teams and clients. These skills are important to maximize team productivity, ensure smooth project execution, and drive successful adoption of ClickUp in remote environments.

What is a remote ClickUp specialist?

A Remote ClickUp Specialist is a professional who works from a remote location to help clients set up, customize, and optimize the ClickUp project management platform. Their responsibilities often include workflow automation, team training, system integrations, and ongoing support. They use their expertise in ClickUp to streamline business processes, improve productivity, and ensure teams are effectively managing their tasks and projects within the software. Remote ClickUp Specialists may work as freelancers, consultants, or as part of an agency. Their services are valuable for businesses looking to maximize the benefits of ClickUp without hiring a full-time, in-house expert.

What is the difference between Remote Clickup vs Remote Project Coordinator?

AspectRemote ClickupRemote Project Coordinator
Primary RoleTask and project management using ClickUp platformOverseeing project execution, communication, and scheduling
Required SkillsProficiency in ClickUp, organization, time managementCommunication, coordination, basic project management
Work EnvironmentRemote, digital collaboration toolsRemote or hybrid, often with team meetings
Common CertificationsClickUp certifications, project management basicsProject management certifications (e.g., CAPM, PMP) often preferred

Remote Clickup roles focus on managing tasks within the ClickUp platform, emphasizing technical proficiency with the tool. Remote Project Coordinators handle broader project oversight, requiring strong communication and coordination skills. Both roles are remote-friendly and industry-used, but they differ in scope and required credentials.

How does a remote ClickUp specialist typically collaborate with distributed teams to optimize workflow processes?

As a Remote ClickUp Specialist, you will frequently collaborate with cross-functional teams through virtual meetings, shared documentation, and ClickUp’s communication tools. Your daily responsibilities often include assessing current workflows, customizing task boards, automating repetitive processes, and providing training or support to team members. Clear communication and adaptability are essential, as you’ll need to understand diverse team needs and translate them into effective ClickUp solutions. The role offers opportunities to develop expertise in project management and automation, often leading to advancement into senior operations or consulting positions.

What are the most commonly searched types of Clickup jobs in Orem, UT?

The most popular types of Clickup jobs in Orem, UT are:

What are popular job titles related to Remote Clickup jobs in Orem, UT?

For Remote Clickup jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Remote Clickup jobs in Orem, UT look for?

The top searched job categories for Remote Clickup jobs in Orem, UT are:

Remote Clickup jobs near you

Tenant Support Manager

401GO

Sandy, UT • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Role: Tenant Support Manager

Job Type: Full-time
Pay: Salary
Location: United States (Remote/Hybrid)
Reports to: Head of Enterprise Platforms

Position Overview:
The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support contact for the enterprise customer team, resolving platform-level issues, guiding compliance workflows, and ensuring the administrative application functions accurately across complex, high-volume partner environments.

The TSM requires a blend of 401(k) compliance knowledge, strong customer service instincts, and deep fluency with the 401GO administrative platform. Partners and their plan sponsors depend on fast, accurate support — this role makes that possible.

What You’ll Be Doing:
Enterprise Partner & Internal Team Support
  • Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants.
  • Respond to support tickets and escalations within defined SLAs, providing clear, accurate, and actionable guidance tailored to enterprise partner workflows.
  • Work directly with partner tenant contacts and internal team members to resolve contribution errors, eligibility issues, distribution requests, and data discrepancies.
  • Maintain a professional, partner-aware tone — understanding the reputational weight of enterprise relationships and communicating accordingly.

401(k) Compliance Support
  • Provide guidance on plan document provisions, eligibility and vesting rules, contribution limits, and corrective action requirements across enterprise tenant plans.
  • Support compliance workflows including ADP/ACP testing, top-heavy testing, and Form 5500 coordination for high-volume partner portfolios.
  • Identify and escalate potential ERISA or plan document violations to the appropriate compliance contacts with clear documentation.
  • Monitor and communicate relevant regulatory updates (SECURE 2.0, IRS/DOL guidance) to the enterprise team as they impact partner plan operations.
  • Assist with corrective distributions, loan defaults, and QNEC/QMAC calculations as needed within the enterprise tenant context.

Administrative Platform Support
  • Serve as a platform power user for the 401GO administrative application within the enterprise partner environment.
  • Troubleshoot platform issues specific to partnerl integrations — including contribution feed errors, eligibility sync problems, and data mapping discrepancies between partner systems and 401GO.
  • Document recurring issues and escalate product bugs to the product and engineering teams with clear reproduction steps and partner impact context.
  • Build and maintain internal SOPs, job aids, and quick-reference guides for enterprise platform workflows.
  • Participate in UAT for new features or integration updates affecting enterprise tenants, providing feedback from an operational support perspective.

Process & Quality
  • Track support volume, resolution times, and issue patterns across the enterprise tenant portfolio; surface trends to leadership.
  • Contribute to continuous improvement of escalation paths, support workflows, and knowledge resources specific to enterprise operations.
  • Partner cross-functionally with product, engineering, compliance, and the broader customer experience team on initiatives that touch enterprise tenants.


What You Bring:
Required
  • 3+ years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance.
  • Working knowledge of ERISA, IRS qualified plan rules, and common compliance testing (ADP/ACP, top-heavy, 415 limits).
  • Experience supporting internal teams or external partners in a customer-facing or operational support capacity.
  • Ability to translate complex compliance concepts clearly for non-technical audiences, including partner contacts and plan sponsor representatives.
  • Proficiency with SaaS-based plan administration or recordkeeping platforms; comfortable learning proprietary tools.
  • Strong written communication skills — clear, concise, and professional across tickets, email, and documentation.
  • High attention to detail with the ability to manage multiple open cases and competing priorities without losing accuracy.

Preferred
  • Direct experience with HCM or payroll platform integrations — particularly iSolved, ADP, Gusto, or Rippling — and how data flows between those systems and a recordkeeper.
  • Prior work at a TPA, recordkeeper, or retirement fintech serving small-to-mid-size or enterprise-tier plans.
  • QPA, QKA, or TGPC designation (or active pursuit).
  • Experience with ticketing and workflow tools such as ClickUp, HubSpot Service Hub, or similar.
  • Familiarity with SECURE 2.0 provisions including automatic enrollment mandates, long-term part-time rules, and updated catch-up contribution requirements.

What Success Looks Like
  • Enterprise partner teams experience fast, accurate resolution of platform and compliance questions — escalations decrease as the TSM builds institutional knowledge.
  • HCM/payroll integration issues are identified, documented, and resolved in partnership with product and engineering before they impact partner plans at scale.
  • Compliance workflows (testing season, Form 5500, year-end processes) run smoothly across the enterprise tenant portfolio.
  • Internal SOPs and platform guides are current, accurate, and actively used by the enterprise customer team.
  • Partner relationships remain strong because the operational layer behind them is reliable.


Why 401GO?
At 401GO, we’re not just changing retirement—we’re reinventing it. As a fast-growing fintech start-up, we’ve built the world’s most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You’ll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you’re ready to challenge the status quo and be part of something big, 401GO is the place to grow your career.

What We Offer
  • A standout 401(k) plan (naturally!).
  • Generous stock options—share in our growth and success.
  • Flexible work environment—choose where you’re most productive.
  • Excellent benefits, including medical, dental, and vision.
  • Flexible hours—because great work doesn’t always happen 9–5.
  • Plenty of PTO—we value work-life balance.
  • A fully stocked kitchen when you’re in the office.

At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.

We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law.


E04JI800lnui409ascs