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Now Hiring: Digital Banking Support Representative (Part-Time)

We're looking for a PT Digital Banking Support Representative who will be on the front lines of delivering exceptional support, serving as the first point of contact for digital banking clients and resolving Tier 1 inquiries with speed and care. You'll guide customers through online banking tools, troubleshoot access issues, and support a seamless digital onboarding experience. You'll collaborate across teams, manage inbound and outbound communications, and contribute to deposit growth while stepping in to assist with new account openings when needed. Success in this role means bringing energy to every interaction, driving digital adoption, and delivering a standout client experience that meets key performance and satisfaction goals.

What You'll Contribute:

Customer Support & Digital Experience

• Respond to Tier 1 inbound calls and emails for online banking access, login assistance, digital application issues, and general account inquiries.
• Provide Tier 1 technical support and basic troubleshooting for mobile and online banking platforms.
• Deliver timely, solution-oriented customer service across inbound and outbound interactions to ensure a seamless digital experience.

Sales Support & Client Growth

• Identify cross-sell opportunities and conduct outbound calls to support deposit growth and non-interest income.
• Assist with overflow requests to open new consumer deposit accounts and establish customer profiles.
• Support marketing campaigns and digital banking initiatives, driving adoption and customer engagement.

Operations, Compliance & Performance

• Maintain accurate documentation of customer interactions and call records within the CRM system.
• Verify submitted information during digital onboarding to ensure compliance with bank policies and guidelines.
• Monitor and achieve performance metrics including First Call Resolution, Customer Satisfaction, and Cross-Sell Conversion Rate.
• Promote the Bank's mission and values through community engagement and advocacy for clean energy solutions.

Champion Our Mission, Protect What Matters

• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

What Makes a Stand-Out Candidate:

Experience & Education

• Progressive experience in a client centric, high-volume role, ideally in a remote environment.
• Comprehensive experience in a client centric, high-volume role, ideally in a remote environment.
• Proven, consistent achievement of business growth goals and financial targets.

Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You learn quickly, solve problems efficiently, and work well independently, under limited direction and supervision, exercising independent judgement, referencing available resources, and demonstrating a high level of accuracy and attention to detail. A high-pace and high-performance environment excites you and you thrive on defined expectations.

Organization & Efficiency- You manage your time like a pro and stay focused under pressure, You love a good system but also adapt to changing routines. You're a master note-taker and checklist fanatic and stay on top of things with ease and consistency.

Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at all levels efficiently and tactfully. You masterfully build relationships and develop business with strong influencing and decision-making skills.

Banking & Fintech Acumen - You are highly educated in financial products and services, applicable regulations and laws, or willing to pursue education promptly. You possess strong overall business acumen and an understanding of consultative sales.

Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.

Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You're dependable and always happy to lend a hand where needed.

The Work Environment:

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events.
• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
• Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.

The Hiring Process:

Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team.

Our process follows the Topgrading Methodology - we hire A-Players through a structured, transparent process that includes:

• Cognitive and personality assessments
• An application form spanning your full education and work history
• 3 conversation stages with key team members- get to know us!
• Credit and background checks conducted before the final interview
• Final Step: Connect us with former mentors and managers of our choice for reference chats.

We do not offer visa sponsorship and will not pursue candidates without valid work authorization.