Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...
Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...
Systems Engineer
Birmingham, AL · Remote
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...
Quick apply
Systems Engineer
Birmingham, AL · Remote
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...
Remote Citrix information
See Birmingham, AL salary details
$29.74 - $36.03
18% of jobs
$38.20 is the 25th percentile. Wages below this are outliers.
$36.03 - $42.31
22% of jobs
The median wage is $44.51 / hr.
$42.31 - $48.60
31% of jobs
$50.90 is the 75th percentile. Wages above this are outliers.
$48.60 - $54.89
13% of jobs
$54.89 - $61.18
12% of jobs
$61.18 - $67.46
4% of jobs
$67.46 - $73.75
0% of jobs
$73.75 - $80.04
0% of jobs
$80.04 - $86.33
0% of jobs
$86.33 - $92.61
0% of jobs
$92.61 - $98.90
0% of jobs
$29
$48
$98
How much do remote citrix jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for remote citrix in Birmingham, AL is $48.60, according to ZipRecruiter salary data. Most workers in this role earn between $37.16 and $54.28 per hour, depending on experience, location, and employer.
What is a Remote Citrix?
A Remote Citrix job involves managing, configuring, and troubleshooting Citrix virtualization technologies, such as Citrix Virtual Apps and Desktops, to support remote access to applications and systems. Professionals in this role ensure secure and efficient delivery of applications to users across different locations. Typical responsibilities include server administration, performance optimization, and resolving technical issues. This job is common in IT support, system administration, and cloud computing environments.
What skills and qualifications are needed for a Remote Citrix?
To thrive as a Remote Citrix professional, you need in-depth knowledge of Citrix technologies (such as Citrix Virtual Apps and Desktops), strong troubleshooting abilities, and experience in IT infrastructure management. Familiarity with tools like Citrix Studio, Citrix Director, VMware, and relevant certifications such as CCA-V or CCP-V are typically required. Excellent communication skills, problem-solving aptitude, and self-motivation are important soft skills in this remote environment. These skills are crucial for effectively supporting users, maintaining secure and reliable virtual environments, and ensuring seamless collaboration with distributed IT teams.
What are common challenges faced by Remote Citrix professionals and how can they be managed?
Remote Citrix professionals often encounter challenges such as troubleshooting complex virtual desktop environments, managing multiple user issues remotely, and ensuring optimal performance and security for end-users. Navigating these challenges typically requires strong diagnostics skills, proactive monitoring, and clear communication with both users and IT colleagues. Many companies offer access to advanced support tools, ongoing training, and robust documentation to help address these challenges effectively. Staying current with evolving Citrix technologies and collaborating frequently with teammates is also key for long-term success in this role.
What are the most commonly searched types of Citrix jobs in Birmingham, AL?
The most popular types of Citrix jobs in Birmingham, AL are:
What are popular job titles related to Remote Citrix jobs in Birmingham, AL?
For Remote Citrix jobs in Birmingham, AL, the most frequently searched job titles are:
What job categories do people searching Remote Citrix jobs in Birmingham, AL look for?
The top searched job categories for Remote Citrix jobs in Birmingham, AL are:
What cities near Birmingham, AL are hiring for Remote Citrix jobs?
Cities near Birmingham, AL with the most Remote Citrix job openings:
Key responsibilities
Perform first response and initial triage of customer issues, troubleshooting incidents and documenting actions in support tools.
Communicate with customers via phone, email, and chat, providing updates and managing client expectations throughout the troubleshooting process.
Manage the prioritization, coding, and routing of service incidents and requests, following established best practices.
Job description
About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Requirements
Responsibilities:
Required Qualifications:
Optional Qualifications:
Preferred Certifications:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Requirements
Responsibilities:
- Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
- Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive's tools.
- Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
- Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
- Manage the daily prioritization, coding, and routing of service incidents and requests.
- Follow Thrive's established best practices for task management
- Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
- Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
- Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.
Required Qualifications:
- 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
- Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
- Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
- Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
- Basic networking knowledge, including TCP/IP, DNS, and DHCP.
- Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
Optional Qualifications:
- Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications:
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Fundamentals (MS-900)
- ITIL Foundation (v4).