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Remote Citibank Customer Service Jobs in Riverside, CA

Johnson Service Group

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Customer Service Representative I

Irvine, CA · Remote

CA$18.57/hr

Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate: $18.57 Qualifications * High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center ...

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All JobsCitibank Customer Service JobsRemote Citibank Customer Service JobsRemote Citibank Customer Service Jobs in Riverside, CA

Remote Citibank Customer Service information

See Riverside, CA salary details

$12

$24

$36

How much do remote citibank customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote citibank customer service in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Citibank Customer Service representative, and why are they important?

To thrive as a Remote Citibank Customer Service representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Exceptional patience, active listening, and a customer-oriented attitude help representatives excel in resolving client concerns. These skills ensure efficient, accurate, and positive customer interactions, which are critical for customer satisfaction and loyalty.

What does a Remote Citibank Customer Service representative do?

A Remote Citibank Customer Service representative assists customers with their banking needs via phone, email, or online chat while working from home. Their responsibilities include answering account inquiries, resolving issues, processing transactions, and providing information about Citibank’s products and services. They are trained to handle sensitive information securely and to deliver a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Citibank’s policies.

Does Citibank allow work from home?

Citibank customer service roles, including remote positions, often offer work-from-home options depending on the specific job and department. These roles typically require strong communication skills and familiarity with customer service tools, and may involve scheduled shifts or flexible hours. Policies can vary by location and role, so applicants should review the specific job listing for remote work eligibility.

Does Citibank offer remote positions?

Citibank offers remote customer service positions, including roles like Remote Citibank Customer Service, which typically involve working from home with required computer skills and secure internet access. These positions often provide flexible schedules and may require specific certifications or training related to banking and customer support.

What are some common challenges faced by remote Citibank Customer Service representatives, and how are they supported to overcome them?

Remote Citibank Customer Service representatives often encounter challenges such as managing high call volumes, troubleshooting complex customer issues, and maintaining effective communication without face-to-face interaction. To support their success, Citibank typically provides thorough onboarding, access to comprehensive knowledge bases, and regular virtual team meetings for peer collaboration. Additionally, supervisors offer real-time guidance and feedback through digital platforms, ensuring remote staff feel connected and equipped to deliver excellent customer service.

Is it hard to get hired by Citibank?

Getting hired as a remote Citibank customer service representative typically involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates with strong communication skills, customer service experience, and familiarity with banking products tend to have better chances. The hiring process can vary in length depending on the volume of applicants and specific role requirements.

What is the difference between Remote Citibank Customer Service vs Remote Bank Teller?

AspectRemote Citibank Customer ServiceRemote Bank Teller
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; banking experience preferred
Work EnvironmentRemote, home-based with virtual communication toolsRemote, home-based with secure banking software
Industry UsageCommon in banking and financial servicesLess common; typically in branch or remote banking roles
Job FocusHandling customer inquiries, account support, and service issuesProcessing transactions, account management, and customer assistance

Remote Citibank Customer Service and remote bank teller roles both serve banking customers but differ mainly in job focus and required experience. Customer service roles emphasize support and communication, while bank tellers handle transactions and account management. Both roles are remote and industry-specific, but the customer service position often requires less banking-specific experience.

What is the 8 65 rule for Citibank?

The 8 65 rule for Citibank refers to a retirement savings guideline suggesting individuals aim to save 8 times their annual income by age 65. As a remote customer service representative, understanding financial planning concepts like this can help in assisting clients with their retirement and savings goals.
What are popular job titles related to Remote Citibank Customer Service jobs in Riverside, CA? For Remote Citibank Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Citibank Customer Service jobs in Riverside, CA look for? The top searched job categories for Remote Citibank Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Citibank Customer Service jobs? Cities near Riverside, CA with the most Remote Citibank Customer Service job openings:
Remote Citibank Customer Service jobs near you
Infographic showing various Remote Citibank Customer Service job openings in Riverside, CA as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.
Customer Service Representative I

Customer Service Representative I

Johnson Service Group

Irvine, CA • Remote

CA$18.57/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

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Job description

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center.   

Must live in Pacific, Mountain or Central time zone.
Schedule:  Monday- Friday 9:00am-5:30 pm  (Remote)
Hourly Rate:  $18.57

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management. 
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred. 
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds 
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers. 
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. 
  • Identify, initiate, and implement at least one process improvement and/or innovation annually 

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Johnson Service Group logo

About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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