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Remote Citibank Customer Service Jobs in Ridgeland, MS

EnthuZiastic

Growth Hacker - Remote

Jackson, MS · Remote

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Create and implement strategies to encourage users to refer others to the product or service ...

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All JobsCitibank Customer Service JobsRemote Citibank Customer Service JobsRemote Citibank Customer Service Jobs in Ridgeland, MS

Remote Citibank Customer Service information

See Ridgeland, MS salary details

$10

$19

$29

How much do remote citibank customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote citibank customer service in Ridgeland, MS is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote Citibank Customer Service representative?

To thrive as a Remote Citibank Customer Service representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Exceptional patience, active listening, and a customer-oriented attitude help representatives excel in resolving client concerns. These skills ensure efficient, accurate, and positive customer interactions, which are critical for customer satisfaction and loyalty.

What does a remote Citibank Customer Service representative do?

A Remote Citibank Customer Service representative assists customers with their banking needs via phone, email, or online chat while working from home. Their responsibilities include answering account inquiries, resolving issues, processing transactions, and providing information about Citibank’s products and services. They are trained to handle sensitive information securely and to deliver a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Citibank’s policies.

What are common challenges faced by remote Citibank Customer Service representatives, and how are they supported to overcome them?

Remote Citibank Customer Service representatives often encounter challenges such as managing high call volumes, troubleshooting complex customer issues, and maintaining effective communication without face-to-face interaction. To support their success, Citibank typically provides thorough onboarding, access to comprehensive knowledge bases, and regular virtual team meetings for peer collaboration. Additionally, supervisors offer real-time guidance and feedback through digital platforms, ensuring remote staff feel connected and equipped to deliver excellent customer service.

How to get hired for remote Citibank customer service?

To get hired for a remote Citibank customer service position, candidates should have strong communication skills, previous customer service experience, and familiarity with banking products. Applying through the official Citibank careers website and demonstrating proficiency in relevant tools like CRM software can improve chances. A high school diploma or equivalent is typically required, and some roles may prefer prior financial industry experience.

What is the difference between Remote Citibank Customer Service vs Remote Bank Teller?

AspectRemote Citibank Customer ServiceRemote Bank Teller
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; banking experience preferred
Work EnvironmentRemote, home-based with virtual communication toolsRemote, home-based with secure banking software
Industry UsageCommon in banking and financial servicesLess common; typically in branch or remote banking roles
Job FocusHandling customer inquiries, account support, and service issuesProcessing transactions, account management, and customer assistance

Remote Citibank Customer Service and remote bank teller roles both serve banking customers but differ mainly in job focus and required experience. Customer service roles emphasize support and communication, while bank tellers handle transactions and account management. Both roles are remote and industry-specific, but the customer service position often requires less banking-specific experience.

What job categories do people searching Remote Citibank Customer Service jobs in Ridgeland, MS look for? The top searched job categories for Remote Citibank Customer Service jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Remote Citibank Customer Service jobs? Cities near Ridgeland, MS with the most Remote Citibank Customer Service job openings:
Remote Citibank Customer Service jobs near you
Infographic showing various Remote Citibank Customer Service job openings in Ridgeland, MS as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,988 per year, or $19.2 per hour.

Remote Outbound Call Center Agent

MDS Communications

Jackson, MS • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

Job DetailsLevel: EntryJob Location: Mississippi Remote - MSEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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