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Remote Cisco Webex Jobs in Florida (NOW HIRING)

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

Remote - FL Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 ... Cisco Unified Communications Manager (CUCM): * Manage and maintain the CUCM telephony ...

Remote Cisco Webex information

What is a Remote Cisco Webex?

A Remote Cisco Webex job typically involves providing support, management, or administration of Cisco Webex products and services while working from a remote location. Professionals in these roles may be responsible for configuring Webex meetings, troubleshooting technical issues, training users, or integrating Webex with other communication tools. These jobs can range from technical support specialists to systems administrators or trainers, all focusing on ensuring smooth collaboration and communication using Cisco Webex. Working remotely allows employees to perform these tasks from home or any location outside the traditional office environment.

What are the key skills and qualifications needed to thrive as a remote Cisco Webex specialist?

To thrive as a Remote Cisco Webex Specialist, you need in-depth knowledge of Webex platforms, strong troubleshooting skills, and experience with video conferencing technologies, often supported by certifications like Cisco Certified Network Associate (CCNA) or Cisco Webex certifications. Proficiency in managing Webex Control Hub, integrating with other collaboration tools, and familiarity with network protocols are typically required. Outstanding communication, customer service, and problem-solving abilities help deliver seamless user experiences and resolve technical issues efficiently. These skills ensure reliable virtual collaboration, minimize downtime, and support organizational productivity in remote work environments.

What are some common challenges faced by professionals working in a remote Cisco Webex support role, and how can they be addressed?

Professionals in a Remote Cisco Webex support role often encounter challenges such as troubleshooting connectivity issues, managing user permissions, and supporting users with varying levels of technical expertise. Since the role is remote, clear communication and effective documentation are essential for resolving issues efficiently. Staying updated with the latest Webex features and security protocols helps in proactively addressing potential problems. Collaborating closely with IT teams and end-users ensures smoother adoption and ongoing support for virtual collaboration tools.

What is the difference between Remote Cisco Webex vs Remote Network Support Specialist?

AspectRemote Cisco WebexRemote Network Support Specialist
CertificationsCCNA, CCNP, Webex-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentVirtual support, troubleshooting Webex issues, remote meetingsRemote network troubleshooting, infrastructure support
Industry UsageIT, telecommunications, corporate supportIT, networking, service providers

Remote Cisco Webex roles focus on supporting and managing Webex collaboration tools, requiring certifications like CCNA and Webex-specific credentials. Remote Network Support Specialists handle broader network infrastructure issues, often with CCNA or similar certifications. Both roles are remote, but Webex specialists focus on collaboration tools, while network support involves network hardware and infrastructure management.

What are the most commonly searched types of Cisco Webex jobs in Florida?

The most popular types of Cisco Webex jobs in Florida are:

What job categories do people searching Remote Cisco Webex jobs in Florida look for?

The top searched job categories for Remote Cisco Webex jobs in Florida are:

What cities in Florida are hiring for Remote Cisco Webex jobs?

Cities in Florida with the most Remote Cisco Webex job openings:

Sr WebEx Contact Center Engineer

Lee Health

Fort Myers, FL • On-site, Remote

$50.37 - $65.48/hr

Full-time

Re-posted 14 days ago


Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

414th of 888 rated healthcare providers


Job description

Location: Remote - FL
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $50.37 - $65.48 / hour
Position Overview:
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.
Key Responsibilities:
WebEx Contact Center Management:
  • Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
  • Configure and maintain contact center features including call routing, reporting, and system integrations.
  • Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
  • Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.
Cisco Unified Communications Manager (CUCM):
  • Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
  • Ensure high availability and reliable functionality of CUCM services.
  • Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
  • Perform routine operational and maintenance activities within Cisco Unified Communications Manager.
Documentation and Reporting:
  • Maintain detailed documentation of system configurations, changes, and incident resolutions.
  • Generate regular reports to monitor system performance and identify improvement opportunities.
  • Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.
Technical Support:
  • Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
  • Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.
Qualifications:
  • 5+ years of experience managing day-to-day operations of WebEx Contact Center.
  • Strong working knowledge of Cisco Unified Communications Manager (CUCM).
  • Hands-on experience configuring and troubleshooting contact center call routing and reporting.
  • Familiarity with telephony and VoIP technologies.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational skills with a high attention to detail.

What Lee Health employees say

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916