Customer Success Manager
Morristown, NJ · On-site +1
Flag risk early, and loop in Account Management for pricing, contract structure or negotiation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...
Customer Success Manager
Morristown, NJ · On-site +1
Flag risk early, and loop in Account Management for pricing, contract structure or negotiation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...
Customer Success Manager
Morristown, NJ · On-site +1
Flag risk early, and loop in Account Management for pricing, contract structure or negotiation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...
Quick apply
Customer Success Manager
Morristown, NJ · On-site +1
Flag risk early, and loop in Account Management for pricing, contract structure or negotiation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...
Remote Chicago Loop information
What is the difference between Remote Chicago Loop vs Remote Chicago Loop Customer Service Representative?
| Aspect | Remote Chicago Loop | Customer Service Representative |
|---|---|---|
| Work Environment | Primarily remote, with occasional in-office requirements in Chicago Loop | Primarily remote or in-office depending on employer, often in customer service centers |
| Required Credentials | High school diploma or equivalent; customer service experience often preferred | High school diploma or equivalent; customer service skills essential |
| Industry Usage | Common in tech, finance, and corporate sectors in Chicago Loop | Common across retail, telecom, and service industries in Chicago |
The Remote Chicago Loop role typically involves corporate or technical tasks with flexible remote options, while a Customer Service Representative focuses on client interactions, often requiring strong communication skills. Both roles may be remote but differ in industry focus and daily responsibilities.
What are the most commonly searched types of Chicago Loop jobs in New Jersey?
The most popular types of Chicago Loop jobs in New Jersey are:
What are popular job titles related to Remote Chicago Loop jobs in New Jersey?
For Remote Chicago Loop jobs in New Jersey, the most frequently searched job titles are:
What job categories do people searching Remote Chicago Loop jobs in New Jersey look for?
The top searched job categories for Remote Chicago Loop jobs in New Jersey are:
What cities in New Jersey are hiring for Remote Chicago Loop jobs?
Cities in New Jersey with the most Remote Chicago Loop job openings:
Full-time
Re-posted 3 days ago
Job description
About Papirfly
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
Department Customer Services Locations New Jersey Remote status Temporarily Remote
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
- Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
- Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
- Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform capabilities with the client's business objectives and surfacing opportunities for growth.
- Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
- Understanding our customer's business problems and offering solutions through our technology.
- Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
- Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
- Host customer engagement sessions, supported by senior team members as required.
- Track and support customer goals, assisting in identifying opportunities for growth and expansion.
- Capture and share feedback to help improve our offering and customer experience.
- Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
- Excellent communication and relationship building skills.
- Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
- High levels of organisation and confidence in managing multiple priorities and customer needs.
- Exposure to marketing teams or marketing technology platforms (not required but beneficial).
- Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.
- Work Setup: Flexible working hours.
- Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
- Compensation: Competitive total reward package (base salary + performance-based variable)
- Culture: Diverse and multicultural team.
Department Customer Services Locations New Jersey Remote status Temporarily Remote