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Remote Chat Jobs in Riverside, NJ (NOW HIRING)

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$14.75 - $20/hr

Acumen Fiscal Agent is seeking a Client Services Agent to join our remote team. As a Client ... Responsibilities * Provide exceptional support to clients via phone, email, and chat * Assist ...

Comcast

Senior Manager - Agentic AI

Philadelphia, PA · On-site +1

... office for the remote option.) Job Summary The AI Agentic Team designs, builds, and runs ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Senior Manager - Agentic AI

Philadelphia, PA · On-site +1

... office for the remote option.) Job Summary The AI Agentic Team designs, builds, and runs ... About the Role We are building the next generation of our chat experience, transitioning from a ...

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

DME Customer Service Representative, Remote

Marlton, NJ · Remote

$18 - $20/hr

This full-time remote role is ideal for someone who thrives in a patient-focused environment and has experience in healthcare customer service and Durable Medical Equipment. (DME) We are looking for ...

New

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

DME Customer Service Representative, Remote

Marlton, NJ · Remote

$18 - $20/hr

This full-time remote role is ideal for someone who thrives in a patient-focused environment and has experience in healthcare customer service and Durable Medical Equipment. (DME) We are looking for ...

New

Liveops

Remote Customer Service Agent

Norristown, PA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Philadelphia, PA · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Levittown, PA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Ascensus

Call Center Representative

Philadelphia, PA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.

Comcast

Agentic AI Test Engineer

Mount Laurel, NJ · On-site +1

... office for the remote option.) Job Summary The AI Agentic Team designs, builds, and runs ... We are building the next generation of our chat experience, transitioning from a human-assisted ...

Comcast

Engineer 3, Agentic AI

Philadelphia, PA · On-site +1

... office for the remote option.) Job Summary The AI Agentic Team designs, builds, and runs ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Sr. Software Engineer - Agentic AI

Philadelphia, PA · On-site +1

$123.60K - $163K/yr

... office for the remote option.) Job Summary The AI Agentic Team designs, builds, and runs ... About the Role We are building the next generation of our chat experience, transitioning from a ...

ASCENSUS

Call Center Representative

Philadelphia, PA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.

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People also search for

All JobsRemote Chat JobsRemote Chat Jobs in Riverside, NJ

Remote Chat information

What Are Remote Chat Jobs?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What job categories do people searching Remote Chat jobs in Riverside, NJ look for? The top searched job categories for Remote Chat jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Remote Chat jobs? Cities near Riverside, NJ with the most Remote Chat job openings:
Remote Chat jobs near you

Client Services Agent

Acumen Fiscal Agent

Hamilton, NJ • Remote

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Acumen Fiscal Agent rating

6.4

Company rating: 6.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Change the world. Get paid for it.

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

About US

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation's largest and most trusted providers of fiscal agent services.

We're not just processing payroll or paperwork, we're helping people live fuller, more independent lives. Come be part of something meaningful!

What is the job?

Acumen Fiscal Agent is seeking a Client Services Agent to join our remote team. As a Client Services Agent, you will serve as a vital link between our clients and our services, ensuring clear communication and a high standard of customer care. You will respond to inquiries, resolve issues, and guide clients through our financial products and services. The ideal candidate will have strong communication skills, a passion for helping others, and a deep understanding of customer service principles. Join our dynamic team, where you can leverage your abilities to make a significant difference in the lives of our clients while growing your career in a supportive environment.

Responsibilities
  • Provide exceptional support to clients via phone, email, and chat
  • Assist clients in understanding and navigating our financial products and services
  • Resolve client issues and concerns efficiently, ensuring their satisfaction
  • Document client interactions accurately in our system
  • Collaborate with internal teams to ensure comprehensive client support
  • Offer feedback on service trends to further enhance the client experience
  • Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues

Requirements

  • Hybrid, must commute to office 3 times per week
  • Excellent verbal and written skills
  • Strong problem-solving abilities and attention to detail
  • Previous experience in customer service or client support is preferred
  • Familiarity with financial services or a relevant industry is a plus
  • Ability to work independently in a remote setting
  • Experience with customer relationship management (CRM) tools is beneficial
  • Strong organizational skills and capacity to manage multiple tasks
  • Strong knowledge of excel and computer systems

Benefits

What's in It for You?

  • 15 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
  • Paid Time Off and Paid Sick Time
  • Employee Recognition Program
  • Employee Assistance Program
  • Referral Program, get extra rewards for referring your friends to work with Acumen!  
  • Paid Parental Leave
  • Be a part of a mission driven culture where you can make a real impact
  • Medical, Dental & Vision coverage
  • 401(k) with company match
  • Voluntary benefits, including Pet Insurance

What Do You Think? Are You Ready to Make a Difference in Someone's Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let's make self-direction more personal, together.

What Acumen Fiscal Agent employees say

Pay

Benefits

Hours and flexibility

Workplace

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