Albuquerque, NM · Remote
$50K - $70K/yr
You ask for the review, you find the coverage gap, you follow up when you said you would Genuine remote discipline this is a work-from-home position. We trust our people and we verify with numbers.
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Albuquerque, NM · Remote
$50K - $70K/yr
You ask for the review, you find the coverage gap, you follow up when you said you would Genuine remote discipline this is a work-from-home position. We trust our people and we verify with numbers.
$8.77 - $13.15
23% of jobs
$13.33 is the 25th percentile. Wages below this are outliers.
$13.15 - $17.53
39% of jobs
$21.13 is the 75th percentile. Wages above this are outliers.
$17.53 - $21.91
15% of jobs
$21.91 - $26.30
9% of jobs
$26.30 - $30.68
6% of jobs
$30.68 - $35.06
2% of jobs
$35.06 - $39.45
1% of jobs
$39.45 - $43.83
1% of jobs
$43.83 - $48.21
1% of jobs
$48.21 - $52.59
1% of jobs
$52.59 - $56.98
1% of jobs
$8
$21
$56
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
Albuquerque, NM • Remote
$50K - $70K/yr
Full-time
Retirement, PTO
Posted 5 days ago
About Us
The Mosimann Agency is a Pinnacle Elite Allstate agency proudly serving New Mexico. We're a small, high-performing team that believes exceptional service is what keeps customers and what keeps careers growing. We take retention seriously, we track what matters, and we pay well for people who produce.
We're looking for someone who already knows how this industry works and doesn't need to be reminded to pick up the phone.
This is a service-first, performance-driven position for a licensed insurance professional who treats every customer interaction as an opportunity not just a task to close. You'll manage ongoing relationships with an existing book of Allstate customers, handling inbound service requests while proactively building value on every call.
You can expect approximately 6090 inbound calls per week. The rest of your 30-touchpoint daily floor is yours to own through outbound dials, policy review follow-ups, and proactive customer outreach. If the phones are quiet, you don't sit still you dial.
Why This Role
We're a Pinnacle Elite agency with strong retention, real growth goals, and leadership that actually reviews your numbers and shows up for the conversation. We hold clear expectations, pay for performance, and don't micromanage people who produce.
If you've been the person in your office who always did the policy review, always asked for the review, and always wondered why you weren't better compensated for it this is the role you've been waiting for.
Compensation
This role is compensated at an above-market base salary that reflects the scope and self-direction we're asking for. We've intentionally structured this as one strong, well-paid position rather than two average ones so the expectation and the paycheck are both sized accordingly.
Salary commensurate with experience. Active NM P&C license required.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Simple IRA
Work from Home
What We're Looking For
Active Property & Casualty or Personal Lines license required (willingness to get non -resident license also required)
Life & Health license a strong plus; willingness to obtain is valued
Allstate agency experience strongly preferred eAgent fluency, RingCentral (or equivalent), and comfort with Allstate personal lines products are genuine differentiators here. We're not training from scratch
A self-starter who keeps their own score. You know what a good day looks like and you build toward it without being managed into it
Cross-sell instincts on both sides you're comfortable identifying P&C opportunities to sell the gaps, and opening the conversation around life coverage and financial referrals
Clean, consistent documentation habits your notes are the record. A customer should be able to call in and have any teammate pick up exactly where you left off
Confidence and warmth on the phone you speak like a licensed advisor, not an order-taker. You ask for the review, you find the coverage gap, you follow up when you said you would
Genuine remote discipline this is a work-from-home position. We trust our people and we verify with numbers. You should be comfortable with both