... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... AK, HI, IA, ME, MS, NM or WV. #remote-us
New
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... AK, HI, IA, ME, MS, NM or WV. #remote-us
New
Senior FP&A Analyst | Fully Remote US
Sandy, UT · On-site +1
$81K - $101K/yr
... million chat-based candidate engagements for over 1200 pioneering customers around the globe ... AK, IA, ME, MS, NM or WV. #remote-us
New
Senior FP&A Analyst | Fully Remote US
Sandy, UT · On-site +1
$81K - $101K/yr
... million chat-based candidate engagements for over 1200 pioneering customers around the globe ... AK, IA, ME, MS, NM or WV. #remote-us
New
Senior FP&A Analyst | Fully Remote US
Sandy, UT · Remote
$81K - $101K/yr
... million chat-based candidate engagements for over 1200 pioneering customers around the globe ... AK, IA, ME, MS, NM or WV. #remote-us
New
Senior FP&A Analyst | Fully Remote US
Sandy, UT · Remote
$81K - $101K/yr
... million chat-based candidate engagements for over 1200 pioneering customers around the globe ... AK, IA, ME, MS, NM or WV. #remote-us
New
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Benefits Sales Representative - Work From Home
West Jordan, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Benefits Sales Representative - Work From Home
West Jordan, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Benefits Sales Representative - Work From Home
Salt Lake City, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Benefits Sales Representative - Work From Home
Salt Lake City, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Benefits Sales Representative - Work From Home
Salt Lake City, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Benefits Sales Representative - Work From Home
Salt Lake City, UT · Remote
$65K/yr
As a remote Benefits Representative, you play a pivotal role in helping families protect their ... During the overview, you'll have the chance to chat with our team members and ask any questions.
... chat-based candidate engagements for over 1200 pioneering customers around the globe. We are ... AK, HI, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. We are ... AK, HI, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
Customer Success Director | Fully Remote US
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
Customer Success Director | Fully Remote US
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
Quick apply
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... AK, HI, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
Inside Sales Representative
Salt Lake City, UT · Remote
$45K - $65K/yr
US Remote JOB OVERVIEW: This position is responsible for making outbound telephone calls and ... Engages with customers and responds to inquiries via live chat * Suggests related products (cross ...
Quick apply
Inside Sales Representative
Salt Lake City, UT · Remote
$45K - $65K/yr
US Remote JOB OVERVIEW: This position is responsible for making outbound telephone calls and ... Engages with customers and responds to inquiries via live chat * Suggests related products (cross ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
Quick apply
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
Product Manager | Fully Remote USA
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
Product Manager | Fully Remote USA
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... AK, IA, ME, MS, NM or WV. #remote-us
Communicate with customers via phone, email, or online chat to understand their insurance needs and ... Ability to work independently and manage time effectively in a remote work environment.
Communicate with customers via phone, email, or online chat to understand their insurance needs and ... Ability to work independently and manage time effectively in a remote work environment.
Pricing Specialist-AT&T
Sandy, UT · Remote
Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...
Pricing Specialist-AT&T
Sandy, UT · Remote
Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...
Pricing Specialist-AT&T
Sandy, UT · Remote
Salary: 45,000-50,000 Headquarters is located in Sandy, Utah however, this position is remote and ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...
Quick apply
Pricing Specialist-AT&T
Sandy, UT · Remote
Salary: 45,000-50,000 Headquarters is located in Sandy, Utah however, this position is remote and ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...
Remote Customer Service Representative
West Jordan, UT · Remote
$15 - $20.25/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive ...
Remote Customer Service Representative
West Jordan, UT · Remote
$15 - $20.25/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive ...
Remote Customer Service Representative
Salt Lake City, UT · Remote
$15.50 - $21/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive ...
Remote Customer Service Representative
Salt Lake City, UT · Remote
$15.50 - $21/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive ...
Remote Chat information
What is a remote chat job?
Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.
What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?
To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.
What are some common challenges faced by remote chat support agents and how can they be addressed?
Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.
What is a remote chat job?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Magna, UT? The most popular types of Chat jobs in Magna, UT are:
What are popular job titles related to Remote Chat jobs in Magna, UT? For Remote Chat jobs in Magna, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Magna, UT look for? The top searched job categories for Remote Chat jobs in Magna, UT are:
What cities near Magna, UT are hiring for Remote Chat jobs? Cities near Magna, UT with the most Remote Chat job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted yesterday
New
Job description
Company Description
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM's ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.
What You'll Do
Account Management & Strategic Direction
Own adoption, retention and growth outcomes for a portfolio of 200+ mid market customers
Design and run scalable, repeatable programs to proactively drive progress towards desired business metrics and outcomes
Triage and respond to inbound customer queries and escalations
Keep account data accurate and current for the portfolio (Salesforce)
Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams
Partner with the Hirevue Strategic Sales team to identify growth and expansion opportunities within your account base.
Subject Matter Expert / Advocate
Partner with customer on Hirevue product offerings, best practices & processes, and lead customers to effectively integrate Hirevue into those processes
Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams
Qualifications
What You Bring to the Table
Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
Industry Savvy: Intermediate working knowledge of the Human Resources or Talent Acquisition Function a plus
Tech Stack: Proficiency with Salesforce and Microsoft Office Suite.
Experience in leading client relationships in software as a service or technology environments
Experience with sales, consulting, training, or leading new initiatives in a corporate environment
Experience in project/change management
Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
#remote-us
About HireVue
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
South Jordan, UT, US
Year founded
2004