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Remote Chat Jobs in Syracuse, UT (NOW HIRING)

REsimplifi, Inc.

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Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

Posted today

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Syracuse, UT

Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Syracuse, UT? The most popular types of Chat jobs in Syracuse, UT are:
What are popular job titles related to Remote Chat jobs in Syracuse, UT? For Remote Chat jobs in Syracuse, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Syracuse, UT look for? The top searched job categories for Remote Chat jobs in Syracuse, UT are:
What cities near Syracuse, UT are hiring for Remote Chat jobs? Cities near Syracuse, UT with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Syracuse, UT as of August 2026, with employment types broken down into 70% Full Time, 13% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Customer Service Rep - (Remote WFH / Certain States Only)

ITM Marketing, Inc.

Salt Lake City, UT • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Service Representative – $17/hr (Remote)
ITM Marketing | Coshocton, OH

ITM Marketing is hiring Customer Service Representatives to support an e-commerce customer service program. Position is remote positions in states we are registered in, which are listed below. If you are local to our headquarters and need in-house, please inquire.

Pay: $17.00/hour | Weekly pay
Schedule: Monday–Friday, 9:00 AM–5:30 PM ET for training; after training will be Monday-Sunday, 9:00AM to 9:00PM ET (40 hours scheduled, with 2 days off per week)

Responsibilities:

  • Customer support via phone, email, and chat
  • Answer questions, place orders, resolve issues
  • Use multiple computer systems and soft phones
  • Provide professional, empathetic service

Training: Paid, instructor-led (Microsoft Teams). Must pass to continue employment.

Qualifications:

  • High School Diploma/GED
  • 20 WPM typing minimum
  • Windows/PC experience
  • Customer service experience preferred

Benefits (Full-Time Permanent):

  • PTO & Holiday Pay (after 90 days)
  • Medical, Dental, Vision
  • Life Insurance
  • 401(k) after 6 months

Remote Requirements (If Approved):

  • 20 Mbps internet (cable/fiber only) - must be ethernet wired. Wi-Fi connection is not acceptable.
  • Quiet workspace and some equipment provided. ITM provides client required equipment includes desktop tower with power cord. You must provide some components including dual monitors (including DP cords or adapters to turn HDMI into DP), USB keyboard, USB mouse and USB headset with microphone. Wireless/Bluetooth devices are not permitted.

Must be 18+, pass background check, typing test, and live in:
Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or West Virginia

You cannot work from outside of the United States. You also cannot work from states other than those listed above.

ITM Marketing uses E-Verify.