As an employer of choice, we offer a wide range of benefits, such as insurance, bonus plan, remote work, paid holiday break, summer hours, physical allowance and a lot more. Come join our ...
Quick apply
As an employer of choice, we offer a wide range of benefits, such as insurance, bonus plan, remote work, paid holiday break, summer hours, physical allowance and a lot more. Come join our ...
Remote Chat information
What is a remote chat job?
Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.
What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?
To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.
What are some common challenges faced by remote chat support agents and how can they be addressed?
Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.
What is a remote chat job?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Kitchener Waterloo, ON? The most popular types of Chat jobs in Kitchener Waterloo, ON are:
What are popular job titles related to Remote Chat jobs in Kitchener Waterloo, ON? For Remote Chat jobs in Kitchener Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Kitchener Waterloo, ON look for? The top searched job categories for Remote Chat jobs in Kitchener Waterloo, ON are:
What cities near Kitchener Waterloo, ON are hiring for Remote Chat jobs? Cities near Kitchener Waterloo, ON with the most Remote Chat job openings:
Full-time
Posted 22 days ago
Job description
BeLuce Canada Inc. est devenu un chef de file des produits d’éclairage d’urgence et des luminaires destinés aux systèmes commerciaux et industriels de sécurité des personnes sur le marché nord-américain. La fabrication de produits d’éclairage d’urgence a permis à BeLuce Canada de se démarquer dans la conception et le lancement de produits innovants conformes aux normes, distribués partout au pays.
En tant qu’employeur de choix, nous offrons une vaste gamme d’avantages, notamment des assurances, un programme de bonification, le télétravail, un congé payé pendant la période des Fêtes, un horaire d’été, une allocation mieux-être et bien plus encore.
Joignez-vous à notre équipe professionnelle, engagée et dynamique, et franchissez une nouvelle étape dans votre carrière!
Sommaire du poste
Relevant de la gestionnaire du service à la clientèle, le ou la représentant(e) aux ventes internes développe des relations solides, traite les enjeux de façon proactive et maintient un haut niveau de professionnalisme tout en offrant un soutien complet aux agents. Elle collabore avec les différents départements, soutient les promotions et veille à assurer un niveau élevé de service à la clientèle grâce à une communication efficace et à une approche proactive de résolution de problèmes.
Vos principales responsabilités seront les suivantes :
- Établir de solides relations d’affaires avec les agents en fournissant des réponses professionnelles, complètes et de qualité aux courriels dans des délais raisonnables, ainsi qu’en offrant du soutien sur les points suivants :
- Prix et livraisons par courriel ou par téléphone
- Saisie des commandes, incluant les commandes EDI et CRM ou toute autre plateforme
- Communication avec l’agent concernant les écarts jusqu’à ce qu’une résolution soit trouvée et que la commande soit libérée
- Mises à jour concernant les commandes et suivi
- Maintenir et réviser le rapport de commandes en souffrance et proposer des solutions de rechange
- Coordination de projets
- Références croisées
- Vérification des stocks / preuves de livraison
- Assurer le maintien du rapport des commandes ouvertes (rapport de commandes en souffrance) pour les lignes problématiques et les retards déraisonnables ne répondant pas aux attentes des clients; toute situation ne pouvant être résolue par des solutions de rechange doit être portée à l’attention du gestionnaire des ventes internes.
- Soutenir les agents dans le cadre des promotions
- Travailler en collaboration avec les collègues afin de soutenir les initiatives clients
- Participer à toutes les réunions de ventes et de marketing ainsi qu’aux formations, sur demande
- Former les agents et les clients à l’utilisation du site web de l’entreprise et des autres outils
- Offrir du soutien à d’autres régions, au besoin
- Collaborer avec les autres départements de l’entreprise afin d’assurer la résolution des demandes clients et de répondre à leurs attentes
- Toute autre tâche connexe pourrait être requise afin de soutenir l’équipe et de maintenir un haut niveau de service à la clientèle
Compétences et qualifications requises
Compétences
- Être orienté vers le client : savoir identifier les besoins des clients et proposer des solutions appropriées
- Posséder de solides habiletés relationnelles et être capable de créer et de maintenir des relations durables avec les clients et les agents
- Avoir de l’expérience en gestion des priorités afin de respecter plusieurs échéances et objectifs
- Être à l’aise avec le multitâche et capable d’évaluer et d’ajuster rapidement les priorités au besoin
- Posséder de bonnes habiletés en gestion du temps et être en mesure de respecter les échéances
- Être capable de travailler sous pression dans un environnement dynamique et rapide
- Faire preuve d’un grand souci du détail et d’un intérêt marqué pour le travail d’équipe
- Être axé sur la résolution de problèmes et orienté vers les résultats
- Posséder d’excellentes habiletés de communication, tant à l’oral qu’à l’écrit
Qualifications
- Posséder de 3 à 4 années d’expérience dans un poste en service à la clientèle et/ou en ventes internes
- Détenir un diplôme d’études collégiales en administration des affaires, en vente ou dans un domaine connexe
- Avoir une excellente maîtrise de la suite Microsoft Office ainsi que de solides compétences informatiques
- Le bilinguisme est requis : français et anglais, tant à l’oral qu’à l’écrit
- Connaissance du domaine de l’éclairage (un atout)
- Connaissance de NetSuite et de SAP (un atout)
BeLuce Canada Inc. has become a leader in emergency lighting products and luminaires for commercial and industrial life safety systems in the North American market. Manufacturing of emergency lighting products has allowed BeLuce Canada to spearhead the design and introduction of innovative code-compliant products which are distributed across the country.
As an employer of choice, we offer a wide range of benefits, such as insurance, bonus plan, remote work, paid holiday break, summer hours, physical allowance and a lot more.
Come join our professional, driven and dynamic team and take the next step in your career!
Position summary
Reporting to the Customer Service Manager, the Inside Sales Representative must cultivates strong relationships, proactively addresses concerns, and maintains professionalism while providing comprehensive support to agents. They collaborate across departments, support promotions, and ensure high customer service levels through effective communication and proactive problem-solving
Your main responsibilities will be the following:
- Establish solid business relationships with the agents by providing professional, complete and quality answers to emails in a timely fashion. As well as providing support on the following points:
- Price and Deliveries by email or phone
- Order Entry including EDI and CRM Orders or any other platform
- Communicating with agent on discrepancies until resolution is found and order released
- Updates concerning the orders and follow through
- Maintain and review the back-order report and suggest alternatives.
- project coordination
- Cross references.
- Stock Checks/ Proof of Delivery.
- Maintaining the open order report (Back Order Report) on lines of concern and unreasonable delays that do not meet customer expectations needs to be elevated to Inside Sales Manager if not able to satisfy customer requests with alternatives.
- Support agents for promotions
- Work in collaboration with co-workers to support customer initiatives.
- Participate in all sales and marketing meetings and training upon request.
- Train agents and customers on usage of company website and other tools.
- Support may be required for other regions upon request.
- Work in collaboration with other departments of the company in order to get customer resolution or customer expectations met.
- Any other related tasks may be required to support the team to maintain high customer service levels.
Required skills and qualifications:
Skills
- Must be customer centric – identify customer needs and offer solutions accordingly.
- Relational skills – must be able to create and maintain lasting relationships with customers/agents.
- Must have experience managing priorities – ensure compliance in meeting multiple deadlines and goals.
- Must be comfortable with multitasking and have the ability to evaluate and modify priorities quickly, as needed.
- Time management skills – ability to set and meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Demonstrate great attention to detail and interest in teamwork.
- Must be focused on problem solving and be results driven.
- Must have strong verbal and written communication skills.
Qualifications
- At least 3 to 4 years of experience in a customer service and/or inside sales role.
- A college degree in business administration, sales, or a related field.
- Excellent knowledge of the full MS Office suite, as well as strong computer skills, are required.
- Bilingualism is required; French and English, both spoken and written.
- Knowledge of lighting (an asset).
- Knowledge of NetSuite, SAP (an asset).