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Remote Chat Jobs in Hooksett, NH (NOW HIRING)

GBG

Solutions Engineer

Manchester, NH · Remote

This is a remote position with a strong preference for candidates in the Atlanta metropolitan area ... To chat to the Talent Attraction team and find out more about our benefits and why we're a great ...

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are popular job titles related to Remote Chat jobs in Hooksett, NH? For Remote Chat jobs in Hooksett, NH, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Hooksett, NH look for? The top searched job categories for Remote Chat jobs in Hooksett, NH are:
What cities near Hooksett, NH are hiring for Remote Chat jobs? Cities near Hooksett, NH with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Hooksett, NH as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Solutions Engineer

GBG

Manchester, NH • Remote

Full-time

Re-posted 24 days ago

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Solutions Engineering Team, GBG Americas

At GBG Americas, our Solutions Engineering team is a high-impact, technically adept group that plays a strategic role in driving business growth. This team serves as a critical bridge between our advanced identity, fraud, and verification technologies and the evolving needs of our customers.

Our Solutions Engineers are trusted advisors, partnering closely with Sales to design and deliver tailored solutions that solve real-world challenges. With deep technical expertise and a strong understanding of the sales cycle, they ensure that GBG's offerings are positioned effectively and implemented seamlessly.

Key Highlights:

  • Collaborate cross-functionally to align technical capabilities with client objectives.
  • Support the full sales lifecycle with compelling solution design, demos, and proof-of-concepts.
  • Contribute to strategic growth by translating complex requirements into scalable solutions.

Work Structure:
This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for customer visits, team collaboration, and stakeholder meetings may be required (estimated up to 40%).

The Role

We're looking for a Sales Solution Engineer to support sales teams by providing business insights, technical expertise, solution demonstrations, and tailored product presentations in the realm of identity, fraud and verification services. This role will work closely with sales, product, and technical teams to ensure client requirements are accurately met.

What you will do

  • Deliver compelling technical presentations and live demonstrations showcasing how GBG's solutions solve complex identity, fraud, and verification challenges.
  • Lead the technical components of bids, RFPs, and proposals, ensuring solution designs align with customer requirements and position GBG competitively.
  • Address and resolve client concerns related to product integration, configuration, and customization by partnering closely with internal technical teams.
  • Stay current on product enhancements, releases, and industry trends to effectively advise both the sales team and customers throughout the presales lifecycle.
  • Develop deep, handson expertise in GBG's product suite, enabling you to serve as a trusted technical advisor for prospects, partners, and internal stakeholders.

Requirements

Skills we are looking for

  • Experience in a customerfacing technical role (Solution Engineering, Technical Support, Implementation, IT Operations, or similar).
  • Programming familiarity in at least one language (Python, JavaScript, Java, or C#). Ability to read code, understand logic, and assist in simple troubleshooting.
  • Foundational understanding of APIs, including how RESTful services work and how to test endpoints using tools like Postman or similar.
  • General knowledge of SaaS platforms, cloud applications, and modern web technologies.
  • Ability to explain technical concepts clearly to both technical and nontechnical audiences.
  • Strong problemsolving skills and the ability to gather requirements and translate them into actionable next steps.
  • Experience supporting customers through technical onboarding, demos, training, or solution walkthroughs.
  • Strong organization skills with the ability to manage multiple customer conversations and followup items.
  • Confident, polished communication skills with the ability to facilitate meetings, give presentations, and articulate value.

Preferred Qualifications

  • Experience with API integrations, SDKs, or basic scripting as part of a technical implementation.
  • Exposure to identity verification, fraud prevention, or securityfocused technologies.
  • Familiarity with CRM tools such as Salesforce or HubSpot.
  • Awareness of consultative selling methods (MEDDIC, Challenger, SPIN), even at an introductory level.
  • Experience working with crossfunctional teams (Sales, Product, Engineering, Customer Success).
  • Basic understanding of cloud concepts (AWS, Azure, or GCP) and general security best practices.

Benefits

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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