Customer Service Representative - State Farm Agent Team Member
Keene, NH · Remote
$16.50 - $22.25/hr
This is a remote position.
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Customer Service Representative - State Farm Agent Team Member
Keene, NH · Remote
$16.50 - $22.25/hr
This is a remote position.
Remote Chat information
See Keene, NH salary details
$9.93 - $14.90
23% of jobs
$15.10 is the 25th percentile. Wages below this are outliers.
$14.90 - $19.87
39% of jobs
$23.95 is the 75th percentile. Wages above this are outliers.
$19.87 - $24.83
15% of jobs
$24.83 - $29.80
9% of jobs
$29.80 - $34.77
6% of jobs
$34.77 - $39.73
2% of jobs
$39.73 - $44.70
1% of jobs
$44.70 - $49.67
1% of jobs
$49.67 - $54.63
1% of jobs
$54.63 - $59.60
1% of jobs
$59.60 - $64.57
1% of jobs
$9
$24
$64
How much do remote chat jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for remote chat in Keene, NH is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.20 per hour, depending on experience, location, and employer.
What is a remote chat job?
Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.
What is a remote chat job?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?
To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.
What are some common challenges faced by remote chat support agents and how can they be addressed?
Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
More about Remote Chat jobs
What are popular job titles related to Remote Chat jobs in Keene, NH?
For Remote Chat jobs in Keene, NH, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Keene, NH look for?
The top searched job categories for Remote Chat jobs in Keene, NH are:
What cities near Keene, NH are hiring for Remote Chat jobs?
Cities near Keene, NH with the most Remote Chat job openings:
Customer Service Representative - State Farm Agent Team Member
Keene, NH • Remote
$16.50 - $22.25/hr
Full-time
Retirement
Re-posted 25 days ago
Job description
Benefits:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Craig Vickers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Insurance stipend
- Training & development
- 401(k)
- 401(k) matching
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Craig Vickers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
This is a remote position.