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Remote Chat Jobs in Gresham, OR (NOW HIRING)

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Gresham, OR?

The most popular types of Chat jobs in Gresham, OR are:

What are popular job titles related to Remote Chat jobs in Gresham, OR?

For Remote Chat jobs in Gresham, OR, the most frequently searched job titles are:

What cities near Gresham, OR are hiring for Remote Chat jobs?

Cities near Gresham, OR with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Gresham, OR as of August 2026, with employment types broken down into 53% Full Time, 16% Part Time, 1% Temporary, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Remote Licensed Mental Health Counselor - Telehealth

Kessler Counseling Center

Hillsboro, OR โ€ข Remote

Full-time

Posted 18 days ago


Job description

Position Overview

Kessler Counseling Center is excited to announce an opportunity for a dedicated and licensed Mental Health Counselor to join our dynamic team in a remote setting. This full-time position offers professionals the chance to provide essential mental health services through telehealth, focusing on stability and well-being for our clients. Our competitive salary ranges from USD 90,000 to 104,000 annually based on hours worked, ensuring your efforts are recognized and rewarded.

About the Organization

Kessler Counseling Center is a leading provider of remote counseling in Hillsboro, Oregon, committed to improving access to mental health services. We specialize in delivering high-quality care using innovative telehealth solutions, enabling our counselors to reach clients in the comfort of their own homes. Our mission is to foster a supportive and healing environment that prioritizes the mental health needs of our community.

Work Environment

This role allows you the flexibility to work from home, creating your own schedule that fits your lifestyle. Our telehealth facility is designed to enable counselors to provide seamless care via video chat and instant messaging, utilizing a comprehensive online platform tailored specifically for mental health professionals. You will benefit from unlimited administrative support and technological resources, allowing you to focus solely on client care without the burden of excessive paperwork.

Key Responsibilities
  • Conduct individual counseling sessions with clients through secure video chat to address various mental health concerns.
  • Facilitate discussions that encourage clients to explore their emotions, experiences, and relationships, helping them to gain valuable insights.
  • Act as an advocate for clients by assisting them in defining their mental health goals.
  • Evaluate clientsโ€™ mental health conditions comprehensively, developing tailored treatment plans utilizing solution-focused strategies.
  • Utilize our all-in-one counselor dashboard effectively, allowing for easy management of client interactions and administrative tasks.
Patient Population / Client Focus

Your primary clients will consist of carefully screened, stable adults, all of whom demonstrate low acuity in their mental health needs. Each client is matched with the counselor based on specialty and demographic preferences, ensuring that your expertise aligns with their requirements. This focus allows you to foster effective therapeutic relationships, driving positive outcomes while minimizing the stresses associated with high-acuity cases.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • Must possess a full, unrestricted license from the state board, allowing for independent practice without supervision. Acceptable licenses include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Professional Counselor (LPC)
    • Licensed Clinical Social Worker (LCSW)
  • Proficient computer skills are essential, as you will utilize various digital platforms to manage client communications and documentation.
Preferred Experience
  • Experience in a telehealth setting is a plus, as it enhances your ability to provide support effectively in this virtual environment.
  • Strong interpersonal skills and a compassionate approach to client interactions are crucial for fostering trust and rapport.
  • Prior experience in developing treatment plans and navigating client advocacy roles will be beneficial.
Compensation and Benefits
  • Competitive annual salary ranging between USD 90,000 and 104,000, commensurate with work hours.
  • A sign-on bonus to welcome you into our team.
  • Weekly direct deposit for your earnings, ensuring timely compensation.
  • Full-time counselors receive a monthly healthcare stipend to support overall well-being.
  • Minimal paperwork, allowing you to concentrate on what truly matters: your clients.
Career Growth Opportunities

At Kessler Counseling Center, we believe in nurturing our team members' professional growth. As you establish yourself within our organization, opportunities for further training and specialization exist, empowering you to expand your practice and enhance your skill set. We actively encourage continuous education and will support your journey toward becoming a recognized leader in the field of telehealth counseling.

Why Join Our Team

By joining Kessler Counseling Center, you are not just taking on a job; you are entering a supportive community of like-minded professionals who share your passion for mental health. We value work-life balance and ensure that our counselors have the tools they need to succeed while maintaining personal well-being. The flexible schedule, combined with a steady influx of clients, allows you to build a rewarding career in a rapidly growing field without compromising your personal commitments.

Application Information

If you are enthusiastic about making a difference in the lives of individuals seeking mental health support, we invite you to apply today. Please submit your resume and include your license information along with your state of licensure. Letโ€™s work together to create positive change in our community!