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Remote Chat Jobs in Pennsylvania (NOW HIRING)

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$59

How much do remote chat jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote chat in Pennsylvania is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.63 and $24.87 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Pennsylvania?

The most popular types of Chat jobs in Pennsylvania are:

What are popular job titles related to Remote Chat jobs in Pennsylvania?

For Remote Chat jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Pennsylvania look for?

The top searched job categories for Remote Chat jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Chat jobs?

Cities in Pennsylvania with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Pennsylvania as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,314 per year, or $22.7 per hour.

Remote Lighting Salesperson - Phone and Online Sales

Lighting New York

Selinsgrove, PA • On-site, Remote

$50K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Are you a driven, customer-obsessed sales professional ready to ignite your earning potential?
Lighting New York is seeking an elite sales person, which we call a Lighting Expert, to join our fast-paced, high-growth team. This is a dynamic, fully commissioned role where your income directly reflects your ability to deliver WOW-level customer service and close sales across phone, email, and chat. If you thrive on the flexibility of a schedule that includes evenings and weekends-the times our customers need us most-and see every inquiry as an opportunity to build a long-term, lucrative client relationship, then step into a role where your passion for sales and expertise in lighting will shape our success and accelerate your financial future.
Position Overview:
The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
  • Provide accurate quotes and assist with customer satisfaction-related inquiries.
  • Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
  • Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
  • Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
  • Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
  • Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
  • Continuously evaluate and suggest process improvements that enhance the customer experience.
  • Maintain awareness of current promotions, competitive products, and key product features.
  • Attend ongoing product knowledge and continuous learning training sessions.
  • Maintain a positive, professional, and enthusiastic tone in all customer interactions.

Competencies & Skills:
  • Strong communication and interpersonal skills
  • Exceptional customer focus and client relationship management
  • Excellent organizational and time management skills
  • Ability to multitask across phone, email, and chat platforms
  • Analytical thinking and problem-solving capabilities
  • Basic product knowledge and a willingness to learn continuously
  • Self-motivated with the ability to work independently and follow directions with minimal oversight

Work Environment:
This is a fully remote position that requires a unique schedule, with some evening, weekend, and holiday shifts as part of the regular schedule to meet business needs. Consistent availability during these times is expected.
Compensation:
Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year. We also offer Health, Dental, and Vision insurance, Paid Time Off, and a retirement savings program with match.
Position Structure:
This is a full-time position, requiring a minimum of 40 hours per week on a consistent schedule.

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