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Remote Chat Text Support Jobs in West Virginia (NOW HIRING)

Next Insurance

Senior Litigation Manager

Charleston, WV · Remote

Remote ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

Next Insurance

Express Claims Advocate

Charleston, WV · Remote

$60K - $80K/yr

Remote ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

Next Insurance

Claims Specialist

Charleston, WV · Remote

Remote ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

Next Insurance

Claims Specialist

Charleston, WV · Remote

Remote ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

Writesonic

Deliver timely, empathetic, and effective support to customers via chat, email, and community ... Remote-first flexibility with global collaboration. Opportunities to grow into customer success ...

Writesonic

Deliver timely, empathetic, and effective support to customers via chat, email, and community ... Remote-first flexibility with global collaboration. Opportunities to grow into customer success ...

1840 & Company

Product Support Specialist CSR This is a remote, work from home position. We are seeking a Product ... Interacting with customers via email, online chat, and phone calls to address their inquiries and ...

1840 & Company

Product Support Specialist CSR This is a remote, work from home position. We are seeking a Product ... Interacting with customers via email, online chat, and phone calls to address their inquiries and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$14.75 - $20.25/hr

... live chat. CSRs have excellent written and verbal communication skills and are savvy in working ... with support about the client's products and promotions, as well as general order information ...

Enterprise Management

$17.25 - $23.25/hr

Freedom Health Systems, Inc. (In support of outpatient mental health center clients under contract ... Frequent virtual communication via chat, phone, or video Working Conditions: * Fully remote ...

Enterprise Management

$17.25 - $23.25/hr

Freedom Health Systems, Inc. (In support of outpatient mental health center clients under contract ... Frequent virtual communication via chat, phone, or video Working Conditions: * Fully remote ...

CSAA

$62K - $81K/yr

Schedule requirements may change to support business and operational needs. Training Schedule ... and chat features. * 1-2+ years of auto or commercial adjusting/liability experience required.

Whirlpool Corporation

Work is completed through multi-channel interactions including voice, chat, email, and video calls ... Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ...

Whirlpool Corporation

Work is completed through multi-channel interactions including voice, chat, email, and video calls ... Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy ...

The Good Talent

Remote, US-based. Travel to client sites as required. Key Requirements * Minimum 3 years' hands-on ... Hit the Apply button or email Rory@thegoodtalent.co for a confidential chat. Who is The Good Talent?

The Good Talent

Remote, US-based. Travel to client sites as required. Key Requirements * Minimum 3 years' hands-on ... Hit the Apply button or email Rory@thegoodtalent.co for a confidential chat. Who is The Good Talent?

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Remote Chat Text Support information

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in West Virginia?

For Remote Chat Text Support jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in West Virginia look for?

The top searched job categories for Remote Chat Text Support jobs in West Virginia are:

What cities in West Virginia are hiring for Remote Chat Text Support jobs?

Cities in West Virginia with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you

Senior Litigation Manager

Next Insurance

Charleston, WV • Remote

Full-time

Re-posted 2 days ago

Job description

Location: Remote

ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you'll find ERGO NEXT.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.

As Senior Litigation Manager you'll wear many hats in your role to enable the broader NEXT Claims organization to deliver against its strategic vision. Your remit will include leading people, processes, and projects simultaneously to ensure our broader organization continues to deliver increasingly exceptional loss and expense outcomes.

What You'll Do:

  • Complex Claim & Litigation Execution: Use your claims-handling expertise to enable great outcomes on complex and litigated claim files through leading independent contributors, direct managers and consulting on high-stakes claim roundtables. Balance multiple roles and responsibilities with leading other Claims Leaders.
  • Operational Management: Effectively manage multiple departmental relationships across a highly matrixed organization within a large, international insurance group.
  • Technology & Innovation: Partner with critical team members and cross-functional business partners (Product, Legal, Actuarial, Engineering, Information Systems) to effectively utilize and improve existing litigation data and insights.
  • Performance & Analytics: Work with internal team members and cross-functional partners in our Data Science group to source litigation data delivery to the Claim's Org for a variety of use cases.
  • Vendor Management: Manage vendor portfolio for third-party legal service related vendors. Build effective relationships, drive exceptional outcomes, and deliver against cost goals in this space.
  • Compliance, Quality & Risk Management: Work closely with internal Compliance, Legal, and Risk Management teams to enable consistent execution against everything from SOX controls to third-party audit execution on behalf of major capital providers. Complete monthly litigation file audits to help uplevel our collective litigation claim work product through effective evaluation.
  • Internal Communications: Coordinate critical communication on complex and litigated claims to all key stakeholders, both internal and external.

What We Need:

  • BS/BA Degree required
  • 10+ years of experience in the Claims Operations space, with 5+ years leading others
  • Subject matter expert in Commercial General Liability claims and policy interpretation, providing guidance on construction defect matters and the handling of large loss and highly complex property damage and bodily injury claims.
  • Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
  • Data-driven orientation with the ability to use insights to recognize themes and drive strong business results
  • Track record of effectively solving unique and challenging business problems
  • Experience leading multiple distributed teams, preferably within a fully remote or hybrid environment
  • Ability to collaborate with cross-functional teams to achieve business results
  • Team orientation that emphasizes building strong working relationships and contributing to a positive work environment
Note on Fraudulent Recruiting
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:
$127,000—$171,000 USD

Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.