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Remote Chat Text Support Jobs in Nebraska (NOW HIRING)

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

CSAA

$13.75 - $19/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

ForgeFit

Remote Customer Service Specialist

Omaha, NE · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Lincoln, NE · On-site +1

$14.75 - $19.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Cayenta

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Liveops

Remote Customer Service Representative

Omaha, NE · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ...

Harris

$70K - $100K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ...

Harris

$70K - $100K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...

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All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Nebraska

Remote Chat Text Support information

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Nebraska?

For Remote Chat Text Support jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Nebraska look for?

The top searched job categories for Remote Chat Text Support jobs in Nebraska are:

What cities in Nebraska are hiring for Remote Chat Text Support jobs?

Cities in Nebraska with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you

Salesforce Senior Business Analyst

Blair, NE • On-site, Remote

Cargill
Food and Drink Manufacturing • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

19th of 49 rated food wholesalers

People enjoy working here

Good employer

Paid breaks

Learn more about Cargillexternal

Full-time

Posted 7 days ago

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with lifes essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Salesforce Business Analyst role serves as a critical team member for CORTX (salesforce-based platform) deployment projects within our Branded Feed Team working closely with our product owner(s), architect and development team using an agile environment to ensure alignment of business strategies, requirements and standards for a specific set of processes. As a member of the Branded Feed Team business the Salesforce Business Analysist will successfully translate business needs into actionable requirements, ensuring development meets acceptance criteria, assists with and manages UAT testing, and leads change management and training pre-deployment through implementation and hyper care of our technology-based products. This job partners to ensure that system configurations are consistently implemented and process changes are aligned with system capabilities and data structures.

This job is located in-office in Blair, Nebraska, and has in-office workday requirements. The position is NOT open to remote work at this time.

Key Accountabilities
  • PROJECT MANAGEMENT: Consolidates and confirms technology deployment objectives and scope from the assigned process perspective, leads monitoring project progress to identify deviations from plan, and recommends corrective actions to support successful deployment and implementation.
  • PROCESS DESIGN & GOVERNANCE: Collaborates with businesses, functions and subject matter authority to clarify and align all relevant business, process, data and control requirements with digital technology capabilities. Conducts fit gap analysis, evaluates process variations, and prepares key design decisions in compliance with governance.
  • UAT, TRAINING & CUTOVER: Validates that deployed solution meets process requirements during user acceptance testing, including data integrity, process compliance and scope of test scripts. Identifies subject matter authority to overcome obstacles, reports potential risks and dependencies, and develops end user training materials to ensure smooth adoption.
  • POST-GO-LIVE SUPPORT: Conducts post implementation reviews to evaluate the effectiveness of deployed processes and systems and analyze performance data to assess whether objectives have been met. Partners to recommend solutions to further improve process efficiency and system utilization.
  • CHANGE MANAGEMENT & ADOPTION: Engages with end users and cross-functional process teams to evaluate change impacts and recommend solutions to facilitate smooth adoption of new processes and technologies.
  • COMMUNICATION & KNOWLEDGE TRANSFER: Provides regular updates on deployment progress, risks and process related key decisions, and ensures process leaders, teams and users are equipped with the right knowledge to sustain the new process or technology.
Qualifications

Minimum Qualifications:

  • Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Preferred Qualifications:

  • Experience with SalesForce

Equal Opportunity Employer, including Disability/Vet


To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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