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Remote Chat Support Jobs in Troy, MI (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · Remote

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · Remote

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Troy, MI

Remote Chat Support information

See Troy, MI salary details

$13

$24

$42

How much do remote chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote chat support in Troy, MI is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Troy, MI?

The most popular types of Chat Support jobs in Troy, MI are:

What are popular job titles related to Remote Chat Support jobs in Troy, MI?

For Remote Chat Support jobs in Troy, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Troy, MI look for?

The top searched job categories for Remote Chat Support jobs in Troy, MI are:

What cities near Troy, MI are hiring for Remote Chat Support jobs?

Cities near Troy, MI with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,350 per year, or $24.7 per hour.

Product Support Specialist

InvestNext

Detroit, MI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we’re building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we’re democratizing real estate investing for all, and reshaping the future with the same grit and bold vision that has driven Detroit’s resurgence. For us, democratizing real estate investing is more than just a mission—it’s a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a movement that combines professional growth with genuine community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada


As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are 
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will

  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.
Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation 
We’re committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company’s sustainability to develop our standardized salary bands across the company. 
Benefits 
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance 
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work 
  • Uncapped paid time off, with a required minimum to support our team’s work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role. 
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

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