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Remote Chat Support Jobs in Taylor, TX (NOW HIRING)

Fyxer

Senior Customer Support Specialist

Austin, TX · Remote

$75K - $85K/yr

What You'll Be Doing * Own the front line of customer support across chat, email and video ... This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Hired Recruiters

Senior Fullstack Engineer

Austin, TX · On-site +1

$100K - $150K/yr

... chat! * Founded 2018 * Seed Company * Citizenship and Green card only * Salary: $100k - $150k ... Austin, New York City, San Francisco & Remote (Hires Remotely in North America) * 3+ Years of ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Taylor, TX

Remote Chat Support information

See Taylor, TX salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support in Taylor, TX is $26.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Taylor, TX?

The most popular types of Chat Support jobs in Taylor, TX are:

What are popular job titles related to Remote Chat Support jobs in Taylor, TX?

For Remote Chat Support jobs in Taylor, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Taylor, TX look for?

The top searched job categories for Remote Chat Support jobs in Taylor, TX are:

What cities near Taylor, TX are hiring for Remote Chat Support jobs?

Cities near Taylor, TX with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Taylor, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,710 per year, or $26.3 per hour.

Senior Customer Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Re-posted 2 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K