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Remote Chat Support Jobs in Silver Spring, MD (NOW HIRING)

TEEMA

Be Seen First

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

Be Seen First

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

Be Seen First

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

Dream Voyages

Travel Booking Pro

Arlington, VA · Remote

Travel Booking Pro - Remote We're seeking a passionate Travel Booking Pro to create unforgettable ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by ...

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How much do remote chat support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote chat support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
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Remote Chat Support jobs near you
Logistics Support Specialist (Remote)

Logistics Support Specialist (Remote)

Competitive Range Solutions, LLC

Fort George G Meade, MD • Remote

Full-time

Posted 4 days ago

Job description

Job Title: COMSEC Logistics Support Specialist

Employment Type: Fulltime

Location: Fort Meade, MD

Job Description:

Competitive Range works in partnership with the government to plan and deploy complex, IT-enabled and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, interesting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced COMSEC support specialist to augment the customers' COMSEC Controlling Authority function. In support of this effort, the candidate shall participate in the management of the COMSEC key and crypto deployment. Additionally, the candidate will be responsible for maintaining a Cryptographic Key Management Support Plan as part of the Cryptographic Support SOP in support of the overall COMSEC program. The candidate will also provide guidance and support for all concerned parties: To include users, installation infrastructure technical personnel, site support teams, commercial transport vendors, network operations/management centers, and transport managers/engineers) to ensure each domain that supports a requirement will be complete and in place by the required service date.

The COMSEC Support Specialist provides support as part of the COMSEC management and support team. The candidate must reference their understanding, ability, and experience in working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

Working under the direction of their respective Team Lead and direct supervision the customer, the candidate must be a fast starter, able to work independently in a team.

Roles and Responsibilities:

  1. Act as customer central POC for COMSEC Authority related work orders, projects, and activities.
  2. Respond to internal and external equipment and key related queries (i.e. delivery status).
  3. Monitor and redirect customer related communication.
  4. Maintain, update, report required weekly and monthly metrics.
  5. Coordinate, support and direct Key order requests and distribution.
  6. Attend 2 4 team and customer meetings per week.
  7. Track, report, and troubleshoot Key order requests and inventory.
  8. Input database entries, produce reports and create templates for input into database.
  9. Prepare briefings and presentations as requested.

Qualifications/Experience:

  • Bachelor's or associate degree, and at least 5 years of warehouse management and logistics related experience or High school diploma/GED, and at least 7 years of COMSEC logistics and analysis experience.
  • Experience in the integrated COMSEC logistics support field, including any of the following areas: key ordering and management, planning and concept development, provisioning, maintenance concepts and requirements analysis and related automated information systems and analysis tools.
  • Prior experience utilizing the Distributed INFOSEC Accounting System (DIAS) inventory system is highly valued.
  • Must have an Active Top Secret US Government Clearance. Note: US Citizenship is required to maintain a Top Secret Clearance.

Preferred Qualifications:

  • Military Experience in a Supply Career Management Field.
  • Experience in COMSEC supply, stockroom, warehouse, and inventory operations.
  • Familiarity with COMSEC network equipment, NSA Keying requirements, MS 365 tools (Intermediate Level), MS SharePoint, and MS Access.
  • Experience with direct customer support, problem solving, conflict resolution - Strong written and verbal skills are a must.
  • CompTIA Network + certification.
  • Familiarity with national and DoD COMSEC Doctrine reference actions.

Other:

  • Travel: Occasion local travel to within a fifty-mile radius to customer location
  • Work Location: At the customer location in Fort Mead, Maryland with customer approved telework.
  • Work Schedule: 8AM 5PM with telework 2 days per week, at the discretion of CRS and the customer.