Millington, TN · Remote
$14.75 - $20.25/hr
... Remote No Clearance Required Secret Overview AMERICAN SYSTEMS is an employee-owned federal ... Responsibilities Act as the first step in a multi-tiered support to Military Sailors and their ...
Millington, TN · Remote
$14.75 - $20.25/hr
... Remote No Clearance Required Secret Overview AMERICAN SYSTEMS is an employee-owned federal ... Responsibilities Act as the first step in a multi-tiered support to Military Sailors and their ...
$12.68 - $15.10
14% of jobs
$16.37 is the 25th percentile. Wages below this are outliers.
$15.10 - $17.52
21% of jobs
$17.52 - $19.94
14% of jobs
The median wage is $20.08 / hr.
$19.94 - $22.36
18% of jobs
$24.01 is the 75th percentile. Wages above this are outliers.
$22.36 - $24.78
12% of jobs
$24.78 - $27.20
6% of jobs
$27.20 - $29.63
4% of jobs
$29.63 - $32.05
3% of jobs
$32.05 - $34.47
3% of jobs
$34.47 - $36.89
3% of jobs
$36.89 - $39.31
1% of jobs
$12
$22
$39
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
$14.75 - $20.25/hr
Other
Medical, Retirement, PTO
Posted 2 days ago
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities