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Remote Chat Support Jobs in Portland, TN (NOW HIRING)

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... While the interactions begin online, this position may also support telephonic intervention if an ...

ForgeFit

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

kgs

Data Scientist (Remote)

Nashville, TN · Remote

Ability to obtain a government security clearance may be required to support Koniag Services Inc ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

Ability to obtain a government security clearance may be required to support Koniag Services Inc ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

Ability to obtain a government security clearance may be required to support Koniag Services Inc ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Portland, TN

Remote Chat Support information

See Portland, TN salary details

$13

$23

$40

How much do remote chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote chat support in Portland, TN is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Portland, TN?

For Remote Chat Support jobs in Portland, TN, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Portland, TN look for?

The top searched job categories for Remote Chat Support jobs in Portland, TN are:

What cities near Portland, TN are hiring for Remote Chat Support jobs?

Cities near Portland, TN with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Portland, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

Remote Customer Support Specialist

TA Staffing

Nashville, TN • Remote

$45K - $65K/yr

Full-time

PTO

Posted 20 days ago

Job description

We're seeking a customer-focused Customer Support Specialist to provide exceptional service and build lasting relationships with our customers. In this fully remote role, you'll resolve inquiries, troubleshoot issues, and ensure every customer receives timely, accurate, and professional support through phone, email, chat, and other digital communication channels.

What You'll Do

  • Respond to customer inquiries via phone, email, live chat, and messaging platforms.
  • Resolve product, service, billing, and account-related issues with professionalism and empathy.
  • Troubleshoot customer concerns and escalate complex cases when appropriate.
  • Maintain detailed customer records using CRM and support ticketing systems.
  • Educate customers on products, services, and best practices.
  • Meet or exceed customer satisfaction, response time, and quality performance goals.
  • Collaborate with internal teams to improve customer experience and resolve recurring issues.
  • Identify opportunities to enhance processes and recommend service improvements.

Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in customer service, technical support, call center, or client success.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar customer support software.
  • Ability to multitask while managing multiple customer interactions.
  • Self-motivated with excellent organizational skills and the ability to work independently in a remote environment.

Preferred Experience

  • Experience supporting SaaS, healthcare, financial services, e-commerce, or technology customers.
  • Familiarity with knowledge base systems and help desk software.
  • Experience with remote collaboration tools such as Microsoft Teams, Slack, or Zoom.
  • Bilingual language skills are a plus.
  • Experience with AI-assisted customer support tools and automated ticketing platforms.

Why Join Our Team?

  • 100% remote work from anywhere in the United States.
  • Competitive salary, comprehensive benefits, and paid time off.
  • Flexible work schedule with excellent work-life balance.
  • Paid training and ongoing professional development.
  • Opportunities for advancement into customer success, operations, or leadership roles.
  • Supportive, collaborative team committed to delivering outstanding customer experiences.


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