Remote Chat Support Jobs in Portage, IN (NOW HIRING)

As Flock rapidly expands our DFR (Drone as a First Responder) solutions, establishing robust, reliable physical infrastructure on the ground is essential to powering aerial operations. Scaling nationwide deployments requires technical specialists who can execute complex field installations, configure custom hardware, and troubleshoot network connectivity under real-world site conditions. You will own physical site assessments, install specialized drone docks and hardware, and ensure our DFR infrastructure is built to last.

This role requires up to 100% travel (most weekends home) across the United States. Candidates must be comfortable being on the road for extended periods and have the ability to independently book and manage all aspects of travel, including flights, accommodations, ground transportation, and itineraries. You must be 21+ in order to rent a vehicle from preferred providers.

• Execute nationwide on-site installations, routine maintenance, and field support for DFR hardware, drone docks, and supporting infrastructure.

• Conduct comprehensive physical site assessments to verify electrical power availability, structural mounting locations, network connectivity, and site access constraints.

• Install and configure hardware including cameras, drone docks, and supporting infrastructure

• Troubleshoot complex hardware, software, and local network connectivity issues encountered during field deployments.

• Complete detailed installation documentation, service records, site photographs, and technical field logs for cross-functional operations teams.

• Partner directly with customers and internal deployment teams to ensure all work is completed in accordance with safety standards and applicable codes.

• This isn't a drone pilot or flight operations role, your focus is strictly on physical infrastructure deployment, hardware installation, and field service rather than flying aircraft.

• This is not a desk-bound or local office job, you'll be traveling up to 100% across the country to support customer sites nationwide.

• This isn't a casual administrative position, you will work hands-on outdoors, on rooftops, and at elevated heights using ladders and lifts while moving heavy equipment.

• An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of hire.

• Experience in field-based work, such as construction, low-voltage installation, telecommunications, or similar technical environments

• Hands-on proficiency with basic networking, electrical systems, and mechanical assembly.

• Practical capability to work outdoors in variable weather conditions, navigate elevated heights, and safely lift or transport equipment weighing up to 75 lbs.

• Possession of a valid driver's license, acceptable identification for air travel, and the ability to manage nationwide travel logistics independently.

• An associate or bachelor's degree, or experience in customer-facing technical support in public safety environments, is a plus.

In this role, you'll receive a starting salary between $60,000 and $80,000 plus overtime as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

#ZR

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.

On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Compensation Range: $60K - $80K