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Remote Chat Support Jobs in Pittsburgh, PA (NOW HIRING)

Remote Customer Service Specialist

Pittsburgh, PA · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Remote Chat Support information

See Pittsburgh, PA salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote chat support in Pittsburgh, PA is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.55 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Pittsburgh, PA?

The most popular types of Chat Support jobs in Pittsburgh, PA are:

What are popular job titles related to Remote Chat Support jobs in Pittsburgh, PA?

For Remote Chat Support jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Pittsburgh, PA look for?

The top searched job categories for Remote Chat Support jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Remote Chat Support jobs?

Cities near Pittsburgh, PA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,598 per year, or $25.3 per hour.

Remote Licensed Mental Health Counselor (LCSW, LPC, LMFT) - Full Time

Chat and Change Counseling, LLC

Pittsburgh, PA • Remote

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our dynamic team. This full-time position, conducted in a remote setting, allows you to contribute to meaningful mental health care while benefiting from a flexible work schedule. You will play a crucial role in providing specialized counseling services to individuals recovering from trauma, with a focus on building resilience and promoting healing.

About the Organization

At Chat and Change Counseling, LLC, we are committed to fostering a supportive and safe environment for those affected by trauma. Our practice specializes in addressing a range of issues, including post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. We take pride in our telehealth model, enabling us to reach clients in the Pittsburgh area and beyond, ensuring that mental health care is accessible wherever our patients are located.

Work Environment

The remote work environment at Chat and Change Counseling provides a unique opportunity for you to create an effective therapeutic setting from the comfort of your own space. Using telehealth technology, you will conduct therapy sessions, maintain patient records, and collaborate with team members. Our organization values teamwork and communication, allowing for high-quality care and support even in a virtual environment.

Key Responsibilities
  • Conduct thorough trauma-informed mental health assessments that evaluate patients’ trauma histories, which guide the development of personalized treatment plans.
  • Utilize evidence-based interventions, such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to support patients in their healing journeys.
  • Facilitate individual and group therapy sessions focused on processing trauma, developing effective coping strategies, and enhancing resilience.
  • Engage in interdisciplinary collaboration with psychiatrists and other healthcare professionals to ensure a holistic approach to patient care.
  • Provide crisis intervention during trauma-related emergencies, demonstrating your capacity to remain calm and effective under pressure.
  • Educate patients and their families about trauma responses and coping mechanisms, empowering them with the knowledge and skills to manage difficulties.
  • Maintain comprehensive and confidential documentation in accordance with legal and ethical standards, contributing to the organization’s commitment to quality care.
  • Participate actively in case consultations and professional development activities that focus on trauma-informed care and intervention strategies.
  • Stay updated with the latest research and innovation in trauma therapy, allowing for the continuous enhancement of patient outcomes.
Patient Population / Client Focus

In this role, you will primarily work with individuals affected by trauma, including adults dealing with the aftermath of physical, emotional, and psychological trauma. Our patients often exhibit symptoms of PTSD, anxiety, and depression. As a mental health counselor, your focus will be on understanding each patient’s unique experiences and challenges, fostering a safe therapeutic environment where they can navigate their healing journey.

Qualifications
  • A Master’s or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and valid licensure as an LCSW, LPC, or LMFT in Pennsylvania.
  • A strong theoretical foundation and practical application of trauma-informed treatment modalities.
  • Effective communication and interpersonal skills, demonstrating a compassionate and non-judgmental approach in therapeutic relationships.
  • Proficiency in using electronic health record (EHR) systems and related technology.
Preferred Experience
  • A minimum of 2 years of post-licensure experience in mental health counseling is preferred.
  • Experience in delivering evidence-based trauma-focused therapies and interventions.
  • Prior experience in a telehealth setting is an advantage, adapting to virtual healthcare delivery.
Compensation and Benefits

This position offers a competitive salary range of $90,000 to $100,000 annually, commensurate with experience and qualifications. Additional benefits include:

  • A comprehensive healthcare benefits package that prioritizes the well-being of our employees.
  • A retirement savings plan with employer-matching contributions, solidifying your financial future.
  • Generous paid time off (PTO) and holiday pay to promote work-life balance.
  • Professional liability insurance coverage to safeguard your practice.
  • Opportunities for continuing education and professional development support.
Career Growth Opportunities

At Chat and Change Counseling, we believe in nurturing talent and providing avenues for career advancement. As part of our trauma-informed practice, you will have opportunities for leadership roles, specialized training, and involvement in innovative research that can enhance your professional skill set.

Why Join Our Team

If you are passionate about guiding patients through their trauma recovery journey and making a genuine impact in their lives, Chat and Change Counseling, LLC offers the platform for you to realize that potential. With a supportive and collaborative work environment, you will join a team of professionals dedicated to making a difference. We encourage qualified applicants to apply by submitting their resume.

Application Information

To seize this opportunity and join our team, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our organization. We look forward to welcoming you to our team at Chat and Change Counseling, LLC!