Baltimore, MD · Remote
$16 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Baltimore, MD · Remote
$16 - $21.50/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Baltimore, MD · On-site +1
$80K - $132K/yr
Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...
Baltimore, MD · On-site +1
$80K - $132K/yr
Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...
Baltimore, MD · Remote
$18.50/hr
This is a remote, contract position that will support the team during their busiest season. Additional Skills & Qualifications • An effective communicator who understands the importance of ...
Baltimore, MD · Remote
$18.50/hr
This is a remote, contract position that will support the team during their busiest season. Additional Skills & Qualifications • An effective communicator who understands the importance of ...
Catonsville, MD · Remote
$50/hr
Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...
Posted today
Catonsville, MD · Remote
$50/hr
Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...
Posted today
Catonsville, MD · On-site +1
$19.07/hr
Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to ...
Catonsville, MD · On-site +1
$19.07/hr
Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to ...
Parkville, MD · Remote
$16.50 - $22.25/hr
... support. We look forward to connecting with you if you are the ideal customer-focused and ... Valuable career-building experience This is a remote position.
Quick apply
Parkville, MD · Remote
$16.50 - $22.25/hr
... support. We look forward to connecting with you if you are the ideal customer-focused and ... Valuable career-building experience This is a remote position.
Middle River, MD · Remote
$17 - $18.50/hr
This role is ONSITE in the Middle River, MD area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met. Position Summary The Customer Service ...
Quick apply
Middle River, MD · Remote
$17 - $18.50/hr
This role is ONSITE in the Middle River, MD area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met. Position Summary The Customer Service ...
Parkville, MD · On-site +1
$15.25 - $20.75/hr
... support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application ...
Parkville, MD · On-site +1
$15.25 - $20.75/hr
... support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application ...
Parkville, MD · On-site +1
$15.25 - $20.75/hr
... support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application ...
Parkville, MD · On-site +1
$15.25 - $20.75/hr
... support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application ...
$13.77 - $16.40
14% of jobs
$17.78 is the 25th percentile. Wages below this are outliers.
$16.40 - $19.03
21% of jobs
$19.03 - $21.66
14% of jobs
The median wage is $21.81 / hr.
$21.66 - $24.29
18% of jobs
$26.08 is the 75th percentile. Wages above this are outliers.
$24.29 - $26.92
12% of jobs
$26.92 - $29.55
6% of jobs
$29.55 - $32.18
4% of jobs
$32.18 - $34.81
3% of jobs
$34.81 - $37.44
3% of jobs
$37.44 - $40.06
3% of jobs
$40.06 - $42.69
1% of jobs
$13
$24
$42
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
$16 - $21.50/hr
Part-time
Re-posted 8 days ago
Customer Experience Service (Remote)
We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.
You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.
Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.
Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.
Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.
