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Remote Chat Support Jobs in Pasadena, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Pasadena, MD

Remote Chat Support information

See Pasadena, MD salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote chat support in Pasadena, MD is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.80 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Pasadena, MD?

The most popular types of Chat Support jobs in Pasadena, MD are:

What are popular job titles related to Remote Chat Support jobs in Pasadena, MD?

For Remote Chat Support jobs in Pasadena, MD, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Pasadena, MD look for?

The top searched job categories for Remote Chat Support jobs in Pasadena, MD are:

What cities near Pasadena, MD are hiring for Remote Chat Support jobs?

Cities near Pasadena, MD with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Pasadena, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,000 per year, or $26.4 per hour.

Senior Call Center Agent

Window Nation

Fulton, MD • On-site, Remote

$21/hr

Full-time

Posted 18 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 55 rated home improvement suppliers and fitters

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Core Responsibilities:
  • Make and receive over 30 phone calls per hour.
  • Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. 
  • Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
  • Schedule and manage appointments for the sales team.
  • Demonstrate subject matter expertise with Call Center Policy and Procedure.
  • Exercise judgment and make timely decisions to promote smooth workflow.
  • Ensure maximum productivity by exceeding goals and objectives.
  • Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
  • Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc. 
  • Assists leadership with reports, projects, training, etc. as needed.
  • Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc. 
  • Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as needed.
 
Basic Qualifications:
  • High School Diploma, GED, or equivalent.
  • 1+ years of experience in a customer service-oriented or sales-oriented field.
  • 6+ months of experience in a call center environment.
Preferred Qualifications:
  • Proficiency with Microsoft Office Suite.
  • Experience with Dynamics 365 is a plus.
  • Someone with a "team first" approach who demonstrates a desire to lead, coach and train others. 
 
$21 - $21 an hour
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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