Mattoon, IL · Remote
$15 - $20.50/hr
In this role, you will support clients with travel-related inquiries, assist in coordinating travel ... The ability to work independently in a remote setting * Comfort using email, online platforms, and ...
Mattoon, IL · Remote
$15 - $20.50/hr
In this role, you will support clients with travel-related inquiries, assist in coordinating travel ... The ability to work independently in a remote setting * Comfort using email, online platforms, and ...
$13.55 - $16.13
14% of jobs
$17.49 is the 25th percentile. Wages below this are outliers.
$16.13 - $18.72
21% of jobs
$18.72 - $21.31
14% of jobs
The median wage is $21.46 / hr.
$21.31 - $23.89
18% of jobs
$25.66 is the 75th percentile. Wages above this are outliers.
$23.89 - $26.48
12% of jobs
$26.48 - $29.07
6% of jobs
$29.07 - $31.65
4% of jobs
$31.65 - $34.24
3% of jobs
$34.24 - $36.83
3% of jobs
$36.83 - $39.41
3% of jobs
$39.41 - $42
1% of jobs
$13
$24
$41
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
For Remote Chat Support jobs in Mattoon, IL, the most frequently searched job titles are:
The top searched job categories for Remote Chat Support jobs in Mattoon, IL are:
Cities near Mattoon, IL with the most Remote Chat Support job openings:
$15 - $20.50/hr
Full-time
Posted 24 days ago
Position Overview
We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel. In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process.
This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Client Support & Travel Assistance
As part of the role, you will:
Skills & Qualifications
Successful candidates typically demonstrate:
Previous experience in customer service or travel is helpful, but not required.
What You’ll Receive