Jackson, WY · Remote
$16.50 - $22.50/hr
Handle technical support questions via phone, with video capability. Research, analyze and determine an appropriate course of action for tax customers. Interact with customers via phone focusing on ...
Jackson, WY · Remote
$16.50 - $22.50/hr
Handle technical support questions via phone, with video capability. Research, analyze and determine an appropriate course of action for tax customers. Interact with customers via phone focusing on ...
Jackson, WY · On-site +1
$16.50 - $22.50/hr
Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate course of action for tax customers. • Interact with customers via phone ...
Jackson, WY · On-site +1
$16.50 - $22.50/hr
Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate course of action for tax customers. • Interact with customers via phone ...
$14.95 - $17.81
14% of jobs
$19.31 is the 25th percentile. Wages below this are outliers.
$17.81 - $20.66
21% of jobs
$20.66 - $23.52
14% of jobs
The median wage is $23.68 / hr.
$23.52 - $26.37
18% of jobs
$28.32 is the 75th percentile. Wages above this are outliers.
$26.37 - $29.23
12% of jobs
$29.23 - $32.08
6% of jobs
$32.08 - $34.93
4% of jobs
$34.93 - $37.79
3% of jobs
$37.79 - $40.64
3% of jobs
$40.64 - $43.50
3% of jobs
$43.50 - $46.35
1% of jobs
$14
$27
$46
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
For Remote Chat Support jobs in Jackson, WY, the most frequently searched job titles are:
The top searched job categories for Remote Chat Support jobs in Jackson, WY are:
Cities near Jackson, WY with the most Remote Chat Support job openings:
$16.50 - $22.50/hr
Contractor
Re-posted 4 days ago
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs gather that for us. Problem-solving should also come naturally to our customer care specialists. You should be confident in troubleshooting and investigating if do or don't have enough information to resolve customer complaints.
Tax preparation software is one of the most popular income tax services during tax season. The software is designed to guide users through their tax returns step-by-step.
Responsibilities
Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
Research, analyze and determine an appropriate course of action for tax customers.
Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years' returns and amendments.
Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
Document all issues, resolution and follow up actions
Requirements
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Benefits
This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.
Employment Type: CONTRACTOR